Eyeglass World

Sarah Blackmon

Went to the Escondido location to pick up a pair of custom sunglasses for my husband, who was quoted over the phone by Ruby that they were being finished and would be done by 3pm, after the person responsible for finishing came back from their lunch. Upon arrival at 3:20pm, I was told it would be "1-2 hours" still. This location closes at 5pm on Saturdays, so I asked if they would in fact be done before they close in 1 hour 40min. They required 2 employees to "check on that" and recused themselves to a back room. They returned to state the same information, that they would not be done for at least an hour or more. When in the midst of asking another question, Ruby interrupted me, mid-sentence, to say "how do you want me to resolve this?" I stated I wanted them finished now, as soon as possible, considering Ruby has quoted my husband on the phone that they would be done by 3pm, and I arrived 20 min past to ensure they would be ready. I was informed that would not happen. I called my husband to relay my experience, and he called the store in the middle of his work day, was quoted only 30 minutes, and they were subsequently finished in only 20min. I was deliberately brushed off, I didn't feel any sense of urgency or concern, and discriminated against, considering my husband was able to call and get everything handled within 20mn. Time frames are completely inaccurate/an attempt at prioritizing orders they WANT to finish, not ones that NEED to be. I have already contacted corporate.

Cassie Carey

This eye glass world is a big rip off. I went in for an eye exam and the deal of two pair of glasses and eye exam for $ 78 dollars, YEAH right. That deal is good only if you have vision insurance. I ended up having to pay $ 187 dollars for two pair of glasses and exam. Hopefully it will be worth it

Kevin Bosley

Really good experience! I got some very nice Oakley glasses at a great price and chose some sunglasses as my second pair. The sunglasses turned out to be difficult make with my prescription, and they even tried again... but it didn't work with those frames, so we had to pick something different. Ken handled the situation professionally and at every point did exactly what you would expect was the proper way to resolve the problem. Ultimately I got a pair of sunglasses that I really like and feel like Ken did a great job! Thanks again, we will be back! Kevin

Amber V

The doctor was amazing. After the exam I picked out my glasses and that is where everything went down hill. My budget was at $250 pretty reasonable as a cash Patient. The lady puts the total price together at about $500. We then started the process of taking the unnecessary items off( no problem). As we are going down I can tell she is getting annoyed with me because I am working to get it back to my budget( as already explained). She then asks me again okay what is your budget in a sharp/rude tone and another person waiting giggles at it and SHE SMILES at her! are you kidding me? It was so degrading. I felt absolutely humiliated. I have had eye care done for over 7 years and that was the worst experience I have ever had. Horrible customer service from support/office staff.