Verizon Authorized Retailer - Victra

Michelle Tate

My sales person Elie R. was really helpful, polite, explained everything so I understood it all. Thank you for making this easy.

Wheelwork Garage

Verizon does not care about customers. All of your customer support is bots. No support for customers experiencing issues. ZERO.

Michele Fernandez

Samsung Galaxy a10e suddenly showed "SIM not found" error while I was reading from Kindle app. Restarted, removed and replaced SIM tray, tried a hard boot, all to no avail. First - Thank you for being open on Sunday! Second- the young woman at the store was was very nice. She tried the same things I had tried so I told her I would just buy a new SIM card since the "old" one had obviously lost its mind.

Bill Brisebois

Before I start to rant about the horrible operation this is, I do NOT want this to be a reflection on the employee. I said employee, one, not plural. This completely falls in the owner of this "authorized retailer" of Verizon's. I went there two weeks ago late in the afternoon on a Friday. They are only allowing one person in the store at a time which I understand as the owner is too cheap to have more than ONE employee in the store on a FRIDAY. There was a family outside sitting in chairs and they had been waiting for an hour. I thought they may be in soon, so I waited for about an hour myself. I had to leave, so I came back the next day on a Saturday. The SAME family that was there the night before was back and had been waiting again for over an hour. ONE employee inside and I waited for and hour and a half. I left in frustration and figured so would just not come back to this location. I was in need of a phone case for my new phone so today, on a Saturday, I went to the store and there was ONE employee again helping ONE customer. I waited for about 45 minutes and the one employee finally came out and said he was going to be another 15-20 minutes. I was very upset at this point and said all I need is a phone case. He did come back out with one cheap hard plastic case that he said was $44 (loaded land from China, 85 cents) and I said forget it. The point: the owner of this dealership does not deserve to have a license to sell Verizon service and equipment. Avoid this place at all costs!