Furniture Fair

Shpresa

I will never shop at this store again . I ordered my sectional one side was damaged, spoke to manager and all having so many issues trying to get it replaced. Ordered a bedroom set, I was suppose to get it 2 weeks ago, still having a hassle getting what I paid for . Worst service ever ! Do not recommend to anyone. Every time I call and speak to someone, have to explain my situation over and over and nothing gets resolved. Never again !

Kailie Emelia Rose

My father and I went in to find me a functional and comfortable new couch because I am going to be having a baby soon, and I am trying to get my place in order. When we walked in they really didn't seem interested in helping us and instead said let us know if you need help. When I did finally ask for help on an item they said that they did not have it in stock for 4-6 months, so why isn't that notated on the site? It says in stock... So, then I asked for a similar couch in the same price range of $700-800, and instead they brought me to multiple different couches that were twice the price and were not even close to what I was looking for, in fact they looked like something I would find at a yard sale. They purposely tried to upsell, (clearly their pay is based on commission), instead of actually trying to find you something within your budget and what you are looking for. I finally found a couch that I really liked and when I mentioned it they told me that it was already sold. Why would you still have it out for sale on the floor if it has been sold and you have not put a sold sign on it? They just were not helpful at all. Instead we took our chances with rooms to go and we ended up spending way over what we wanted, about $1,600 plus warranties, so they lost out on a great sale all do to customer service. My review on rooms to go is available on their site. Don't waste your time at furniture fair.

Jackie Field

they forgot to make my delivery. first time I went in they couldn't find my payment said oh we forgot to put it in the computer. Second time I went in they hit my account for $594 instead of $94. Now they're telling me it's going to be 4 to 7 days to get my money back. Meanwhile I can't put gas in my car or get groceries. My advice go somewhere else ☺️

Savannah Kalnen

Run as fast as you can away from this place. They take absolutely no responsibility for missing and damaged items and blame it on the customer. $5500 later and we still don’t have any slats for our king size bed. Had to buy 3/4” plywood to assemble a platform ourselves. The manager Steve is a sad excuse for an employee and that’s putting it nicely. Never offered an apology and was so ugly to me that I had my mother in law finish the back and forth battle. She had also recently purchased multiple pieces from them so he remembered her. If it wasn’t for her I would have loaded every piece back up and dumped it at their front door. The only employees who ever offered an apology (which they apparently were already aware of this whole mess) were the delivery drivers. I should have never strayed from RTG. Do yourself a favor- shop there and just wait the couple months for your items to be delivered. This place can’t close down fast enough.