Wheel Works

Norris Fong

This wheel works is always very busy. I had an appt for a flat repair/possible replacement. They had ordered a tire in case mine was not repairable. Mine was repairable so the work was free because I had bought the tire insurance plan. It took a bit longer than I would have liked but that's life.

Kevin B

I've been a customer for about 14 years at this location. There's good and bad visits at any auto shop as most of us walk in not wanting to spend money and want everything completed immediately. I always sit and wait, so I see and hear how things go here for hours each visit. All these guys work non stop, the phones ring constantly and walk ins never quit. The reps always seem to try and please everyone. This weeks experience was awesome for me. I came in wanting specific tires I trust and have on all my other cars. Unfortunately they don't make the size for the front of my infinity. Alberto tried his best to find something for me in the run flat line that would work, unfortunately the only one set he found had horrible reviews and he was honest and said if I gave him some time he would continue to search some other distributors. I ended up settling on a different set he had to order. He said he would call to set appointment when they came in. Today I got a call from Ben, he set appointment and here I wait. He has been extremely helpful to everyone that has came in and on the phone. This is exactly why I continue to come here. Sure I could go elsewhere and maybe save a few bucks, but I'd rather better customer service, because if I ever need anything I'd trust them to not turn me away. Thanks for great service again and being one of the few shops in Vallejo that are honest. Ben and Roberto run this place with patience and respect to customers.

Martin Halford

Dropped my truck off on Monday for a simple power steering hose, and they kept saying they couldn't find one and would have to check with dealer.. went to pick my truck up on Wednesday cuz they never got back to me, and they couldn't find my car keys,turns out they left them in a customers car and had to wait for them to drop them off..then when I left my hood flew open in the middle of traffic. Worst experience ever. Do not go to this place if you have an old school vehicle. Extremely unprofessional and unorganized.

Kaneisha

I went to two gas stations to try to fill my tires due to my low tire alert. I could not fill my tires using the gas station air pumps. I stopped at wheel works. They were very accommodating and Adam was very helpful and was able to fill my tires at no cost. I really appreciate their time and help because the roads in Vallejo are terrible. Thanks Wheel Works & Adam!