Arbour Hospital

Lauren Fitch

I was referred to the outpatient program today for med management and therapeutic help. I have adhd and autism. The social worker seemed okay and told me that the program would work with me. Immediately upon walking in I noticed no one was masked, and I have two autoimmunes. When I raised my concerns about no social distancing and no mask mandates, the social worker simply said “we can’t control everyone.” The group therapy consisted of watching Pilates videos on YouTube, Steve Harvey motivational speeches on YouTube, and coloring a ven diagram- coloring, not filling it out or talking about it, coloring. Another patient came out of the bathroom with a joint in his mouth, and the security guard did nothing. There was no supervision during breaks and during my visit with the doctor, I expressed my concerns. She again told me they can’t control everyone, and then proceeded to tell me I can live without my adhd meds since I haven’t been on them lately, and that I didn’t seem to have adhd or autism since I could speak on what was going on. I did not feel safe at anytime, and when I said I was concerned with the lack of structure and safety measures, I was simply told to leave and that they couldn’t control anyone. It seems like a Covid cesspool. Ive been in day programs before. I had multiple panic attacks throughout the day and staff just looked at me and carried on. It was more like a social gathering then group therapy. I need structure and supervision in my care, not chaos and gaslighting. Do not come here. Visit another day program. I wish I had seen a review like this before listening to the ER doctors. The program was also overfilled and under staffed. There had to be 30 people in the room. I’m going to a facility in Brookline next week to receive care. When I left, I was shaking with anxiety. I left worse then when I went in.

Laquanda Nisha

Old Caucasian male day nurse on N3 was extremely unprofessional. Constantly made rude and unnecessary remarks. Always felt so uncomfortable when I had to get medication from him. He picks on his patients and belittles us. The way he talks to us is filled with contempt and sees us as beneath him. Me and many other patients have had to put up with this nasty man. Please fix this. I was only able to stay sane because the female nurses and staff would listen to me and made me felt heard. Bathroom had to be shared with other people. It smelled like feces. Food was alright. Besides how the nurses treated us it was okay.

Maryse

Working here is absolutely horrid. Staff constantly cut corners. Nurses are rude to patients and condescending to other staff such as cleaners, cooks, and mental health associates. The work environment is so toxic and the turnover rate is very high. It's been 2 years working here. Everyone was so friendly coming in but then supervisors and senior mental health associates show you their real colors and are extremely cold.

Cynthia Walker-Wiggins

I believe the staff tries their best, the unit was clean from what I could see (I was visiting a client) and I saw the housekeeping staff when I went to visit. It's not a resort, its a place to help you get yourself together. For what it is worth I think it is a decent facility. I use to work as MH counselor for 10 years and compared to other places this place is in the top 7 I have seen. I was told the food is also very good.