Bertera Subaru

Tynayko Melendez (Tye)

Had a great time here. The people here are helpful and take the time to get to know you as well as help you. I didn't feel pressured in anyway which is a good thing. Thank you for everything. I am now a Subaru owner again and feel safer in this vehicle vs my old and unreliable Kia Soul 2014. Very happy with my purchase. Keith in sales is definitely the go to. If you are a Veteran like me and in the market for a used or new car, make sure you ask for Keith; he's extremely helpful and patient. Again, thank you!

Nicole Pinard

I cannot speak highly enough about this dealership. I love them! I had the best experience purchasing the vehicle, Gilbert is the kindest salesman I've even worked with. After purchasing my 2017 Outback, I noticed a shaking in the front end. I took it in to the repair shop to have it looked at and it was the best service experience I've ever had. The technician was knowledgeable and solved the issue. They send you a video from the technician looking at the issue as well and a check on tired and brakes. I am so grateful I went in to look at cars here and I feel like going forward they'll take care of me and my car. Thank you!

Roger Cardin

June 27, 2022 Went in today for a transmission problem slipping when starting off. My wife bought this 2017 Subaru Forrester new which now has 57,000 miles and also bought the extra warranty up to 100,000 miles on drivetrain when the car was purchased new. They told me it had to sit for two hours before checking the fluid on a transmission. The car did sit for two hours while I waited patiently. I was out in the backyard and the mechanic went into the car did not check the transmission fluid just took it for a ride. Came back five minutes later and pulled it into a stall he proceeded to check underneath the hood. The oil level, air filter , throttle body, brake fluid and a few other things under the hood then proceeded inside passenger door and check the air filter. He then raise the car check the tires for thread wear and the exhaust. They also told me when I came in there they would run a computer test on a transmission. Which they did not do. After all this they charged us $161.75 for a diagnostic fee. I asked the service manager about the hundred dollar deductible on the policy that we had bought from them back in 2017. He told me this only applies when they find a problem. Apparently they really didn’t look into the transmission problem but look for other problems to sell me other service. Being retired mechanic I brought the vehicle home and took a picture of the throttlebody which they told me needed to be desperately cleaned. As you can see from the picture it is clean and not all gummed up as they said. Very dissatisfied! Also had to return to the dealership because some clips were missing From the engine compartment next to the throttle body.As you can see from the third picture I remove the throttle body and it is not gummed up.

johnb382s

Bought a brand new 2022 Wrx and had my A/C compressor faulty from the factory. While waiting on my vehicle for 5 weeks due to the part not being available I was given a nice loaner car 2022 Legacy XT touring.Upon picking up my Wrx which had been sitting outside for a month in the pollen season it was filthy when given back to me. I addressed this with Jeremy Redmond the service manager and he went above and beyond to ensure I was happy. He got my car detailed professionally to make it up to me and worked with subaru corporate to get me some incentives for me to use towards my new vehicle for the hassle. Excellent job with communication and recovery on the issues by Jeremy and the Bertera Subaru team! Also I read some reviews regarding Darrick Hall on here that were negative and I can tell you my experience was awesome with him as my sales person. Anytime I called or texted he got right back to me immediately, he was even in Vegas and called me back right away. I’m not sure what happened with these other people but Darrick was outstanding with me and my experience. Thanks- John B.