Hanscom Air Force Base Family Health Clinic

Nicholas Brady

UPDATE: I requested my medical records on April 5th, it's now June 13th and they haven't even sent them because they said my form was blank. I opened the same email and the form pulled up with everything filled out and signed. When are they going to hold the person responsible for these actions? What leaders are checking? Any accountability for this? Or will this just get pushed to the side like every other comment I've left or said!! This is NOT a phenomenal clinic, this is the worst one, and I've seen quite a few in my 21 years! I have been trying to fill a prescription for a week. I last talked to the clinic on 28 July, when I was on TDY. I went to the local Walgreens after I was told it was ready, where I also said I needed it filled out, they said it wasn’t in the system. I tried to call back but no one answered. Since then I have run out of this particular prescription and it has SIGNIFICANTLY impacted my daily life. Some of us have medical issues and need medication for them from significant events that have happened throughout our ARMY careers. When is this staff/team going to fix this issue? This is not the first time, as I have messages and phone call times on my phone. The Medical clinic OIC needs to get involved ASAP. BTW, I still can’t get a hold of anyone to fill this prescription and it’ll be going on the 2nd night in a row!!

Terry Burgess

Compared to the CG clinic this place is phenomenal.