GameStop

Kimlin Bell

The staff is always so friendly. And will go out of there way to help you. And the manager is always nice. I can tell shes a manager because she is always Directing employees on what todo as she is doing something herself. Its crazy how nice a store can be when the staff works together. 10/10 best gamestop i have been to.

Jessie Robideau

Always has been my Gamestop, I recommend this gamestop because of the excellent service given and the store always has what I ask for.

J C

1 STAR FOR DAMAGED PRODUCT AND RUDE EMPLOYEE/CUSTOMER SERVICE I recently purchased a Nintendo Switch (OLED model) at this location (Thursday, Jan. 13th, 2022) and unfortunately had to return it the following day after noticing that the edge of the console had a chip in it. When I went to return the system the next day (Friday, Jan. 14th, 2022), I spoke to a lady with glasses that initially refused to take the product back because she “felt” there was nothing wrong with it even after I had showed her the chip. (My receipt says “Jamie”, so I assume this is the employee’s name.) She felt that since there was nothing wrong with the functionality of the system itself, that I should stop being a “perfectionist” and keep the product. She went on to say that “the way it comes off the conveyor belt” is out of their control (whatever that means…?) and that if there is nothing wrong with the gameplay, that there is nothing she can do. She added that their “Open Box Policy” does not allow them to take back any products that have been opened, HOWEVER, the Nintendo Switch boxes are not sealed, taped, or plastic wrapped… so the boxes can be opened and closed at any time, and you cannot tell the difference. Finally, she recommended I leave and go to another GameStop to attempt to exchange my product, though, after enough push back she DID end up exchanging my system. The “new” system had a piece of tape on it after she opened the box to examine it and just said, “I don’t know how that got there” - which is fine, but makes it seem as if I am being sold a previously opened or used system. After SHE opened the “new” box she writes, “NO RETURN, OPEN SYSTEM” on my receipt. My receipt also says that my reason for return is: Did Not Like”, when in fact, it was due to a CHIPPED CONSOLE. I’ve been a customer & member for many years, but this was an exhausting and upsetting experience, and I don’t plan on visiting this location again. ATTENTION: If you purchase a Nintendo Switch OLED model, make sure your box DOES NOT have a number 8 on it - this is the CHIPPED CONSOLE! (The boxes there are numbered.)

Emily M

The manager at this store, Jamie is very disrespectful and was not helpful at all. She was rude and refused to help us because she was “too busy” when she was just on her phone the whole time. It was such a horrible experience that I will not be shopping at this store anymore.