Zanna

Allison Floyd

I used to shop here because I could find high quality, durable footwear, particularly the brand Dansko which is great for arch support. A few years ago I waited for their Dankso sale (because Dansko is very expensive and I’m on a tight budget) and bought some sandals with arch support I tried on in the store with the help of a sales associate. When I got home and actually tried to wear them, it was clear the stitching on the inside of the straps is was rubbing against my skin and painful to walk in and therefore useless. I went to return them and was told (rudely) all sale items are final sale, as though I should’ve just known this information (after all, there is a tiny sign sort of near the register that’s the size of a postcard you could easily miss if you’re looking at the person cashing you out during your checkout and not a tiny plastic thing on the counter.) Not only is it bad business to have non-clearance sale items final sale because you should stand by the merchandise you sell, but you’re telling someone who just dropped $140 dollars at your store that they’re stuck with shoes that hurt to use because of a very customer-unfriendly store policy. I pushed back enough that they let me do an exchange for a different pair of Dansko shoes, probably because the original pair literally caused pain and I was revving up to tell them exactly what I thought of their policy, but it still shorted me about 30 bucks in store credit which I can’t even use, as nothing there costs that little and I’m certainly not going back for something more pricy and giving them another cent. They lost my business that day for good, but I hope they feel pleased about scamming a woman out of what little money she has. PS. Don’t sign up for their email mailing list unless you want to be spammed into oblivion with marketing emails and completely unnecessary weekly updates about their store hours.

Aislinn G

Their stuff is really cute and looks high quality but I was i impressed at the attitude of the salespeople. I walked in to browse and wasn’t even really greeted. Nobody came to help me although there was only one other customer in the store. As I was looking at the clothing two of the employees started to complain about how all the UMass students coming back were going to bring the town so many cases and that they “should’ve stayed home”. As a Umass student I was put off by this statement; local business would pretty much not exist without students in the area. Probably won’t be returning... cute stuff but unimpressive employee attitudes.

Jo Carino

Knowledgeable, personable salespeople and owner- great reward system and great, personal attention and service. Fantastic foot ware! Love shopping there. Worth the money which I don’t spend easily on clothes and shoes.

Karen Craig

I have been shopping at Zanna since the beginning of their adventure in Amherst. They have always had great staff but I have to say the staff they have now are amazing. They are very helpful and make your shopping experience lots of fun. Thanks Joy, Cynthia and the rest of the staff for all your help.