Address: 194 Buckland Hills Dr, Manchester, CT 06042, USA
Phone: +18606447207
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Helen Green
I had a wonderful experience. The store manager was excellent and he offered suggestions when I was looking for jewelry. I am very satisfied with my purchases.
Adam Middleton
If I could give this store zero stars I would. This store and their employee Jeff and store manager Carmen have the worst customer service and care for their customers I have ever experienced in my life!! Not only in the midst of Covid did they lose my fiance's engagement ring but during Covid when we emailed and kept asking if they could check on it in fear that it might get lost we were assured with a generic response that it was in good hands and safe. Since they didn't even bother to check on it, it ended up getting lost and it took months of us calling after everything opened back up to finally get it back. During the whole process it would take weeks for them to respond to us and would only keep telling us they couldn't get in touch with anyone or knew where it was at. They didn't even seem to care and just acted like it wasn't a big deal not to worry. To top it off we also both had custom things made for our wedding bands and it was a complete disaster!! Not only did they promise that they could make the custom ring but when they finished making it and it looked nothing like the digital image they made and we were not happy they wanted to change us to remake a new wax mold then when we refused to pay for another mold they told us they didn't think they could accomplish making the ring in the digital image they made! Completely ridiculous!! Not to mention the whole process took months longer than it was suppose to because they would take weeks to respond to things. Lastly when we finally said we were done and asked for a refund they said that they could only put the refund on the Kay's card and we would have to wait until the balance on the card showed an overage and we would have to call the Kay's jeweler credit company to send us the check. Since the cards were already paid off and we wasted all that time on a custom ring they couldn't make then we had to wait another month almost to get the refund. THIS IS THE WORST STORE EVER... DO YOURSELF A FAVOR AND DO NOT SHOP THERE!
Amanda DeVellis
Everyone here has been exceptionally helpful. The selection is great. There's always something to fall in love with.
Raquel Cruz
My fiance and I visited Kay Jewelers on April 8th, 2019. We picked an engagement ring and wedding band. We also brought a solitaire ring that we decided to replace the diamond from and place it into the new ring as the diamond clarity and carat was better than what the current ring had. The associate stated that they would be able to convert the solitaire into a heart pendant, use the diamond that was being removed from the new ring and use it for the heart pendant. Brilliant idea as the solitaire ring held many sentiments. I was advised that a service fee would be charged which of course we agreed to pay. We were told that the rings would all leave their store that same day and we were given a receipt with a due date. Estimated a week or 10 days at most. We were excited for this and were awaiting our rings with much anticipation. After the 10 days, we hadn't been notified so we called the store on April 19th. An associate answered and stated that they have not received our order yet, but it looks like it will arrive on Saturday the 20th, but to come in on Monday the 22nd as it will certainly be at the store. Monday came and as I was ready to head over I called first to confirm if the order was readily available. I was placed on hold for a few minutes, then the associate stated she can't locate my order and needed to call the service center and call me back. After a half hour I was told that my order hasn't been worked on yet and she wasn't sure why the associate told me to come. At this point I was concerned about the rings, frustrated with the miscommunication coming from the store. I was now given a new date of arrival of Saturday April 27th. I thought okay, this has got to be it. Our rings will all be ready, things cant be further delayed, right? Wrong! I called on Friday the 26th to confirm that the service center had at least shipped out my order, I was put once again on hold. Associate stated she was very sorry, but she needed to call the service center direct as my order doesn't even show that it's been worked on yet. She apologized and said she would call back immediately. After 15 mins she did call back and stated that there is a delay in services and that our rings will be worked on soon and that we are now looking at an expected arrival of Saturday May 4th or Monday May 6th. At this point my frustration grew and I expressed it to the associate. I honestly felt that she didn't care at all and as a customer I felt unimportant. I was just told to call back Monday before driving down, but was guaranteed that the rings will be there. Monday came, I called and was given the unfortunate news yet again that my rings and pendant had not arrived as scheduled. After experiencing delay after delay I requested to be notified when my order was available for pick up. I finally received a call on May 8th, nearly a month later, paid the remaining balance owed and left the store with the intentions of never being a customer again. I had not planned on leaving a negative review, but what I experienced shortly after taking my ring home was upsetting to put it mildly. Barely a month the mount to my ring has snapped off. THANKFULLY my diamond and prong were found in my purse. I was devastated that this even happened! My work does not require me to be very physical with my left hand, so my ring on my hand is pretty safe at all times. Only times it rubs against anything is when I put my things in my purse when going into work and leaving. I will be visiting the store this weekend on my day off from work as I have the "Life Time Guarantee" Insurance on the ring, but right now I am a very unsatisfied customer. I have attached photos of my ring. Is this bad luck or did I get a rushed product where the mounting wasn't properly checked and done poorly? Please advise Kay Jewelers.
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay Jewelers Outlet’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, every Kay Jewelers Outlet can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
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