Liberty

Nadine Jeski

I was told to call immediately after sending an email to begin my service. I wish I got the woman’s name who I originally spoke to so I could request to deal directly with her, and give her a raving review. But the man Claudio who answered the phone today made me want to leave the opposite. His attitude the second he picked up the phone was rude, and he refused to wait on hold with me for a minute for the email to go through because it takes “7 minutes” not 5, which i already didn’t believe. when I requested to wait instead of calling back and waiting again he told me he normally tells people to wait an hour. suddenly it’s not 7 minutes anymore? He then told me he was a lead representative. If it wasn’t my landlords choice to do business for our building through them i would absolutely do business elsewhere strictly based on the way a “lead” handles a simple easy task. unbelievable

Nicole Pucci

I have never had such a horrible experience with any utility company as the one I just had with them. I have been paying for utilities for 30 years and have dealt with them on and off. I called the Londonderry office and Shamus was so rude, condescending, disrespectful and unprofessional. I wish I could use a different natural gas company, I would leave in second. This was all due to me paying bill on time and additional amounts for years. Unbelievable

Kelley DiGregorio

They had installed the wrong meter so I was paying for my neighbors bill. I had called them four times complaining about how high my bill was finally they sent somebody out and realized it was their mistake but they still charged me $400 even though I had made payments throughout this process. Now I have it in collections because they wouldn’t take it off.

James Benson

When we first moved and for the first time had gas put in our name the company stated we had 30 days to provide a lease and in doing so would null and void the 150$ deposit. So we did right away. More than halfway through the 30 days we received an email stating that one page was missing from the lease agreement and that they needed the whole thing. So we contacted our landlord who then provided us with yet another copy of the lease and then sent that one email to the company. This process took until 12 days after the 30 days to happen. Because it took that much time for us to receive the new copy of the lease from the landlord and then immediately emailed it to the company they won’t accept it. So now have to pay the deposit and they won’t do anything for us. It took over two weeks for liberty to even let us know that the first lease we sent wasn’t valid. So the question here is since it took them that long to even let us know shouldn’t we be allowed to count that two weeks off the 30 day time limit and still be able to qualify for them to ignore the 150$ deposit?