The Jayson Company

NJ P

I don’t have any issue with this company so far. I noticed a lot of recent 1-star reviews and was a little concerned. Called Jayson for problems with the 10+ yr old water softener in the house we bought. They returned my call in less than 1 hr to schedule the service. The rep was knowledgeable and courteous. I expected the technician to be the same next week. Will update the review otherwise.

Dan Allen

After opening pool the communication has been horrendous. I have attempted to call and speak with Christine multiple times about the state in which they have left it. She was expected to coordinate draining the pool with another company and after approximately 6 calls in a little over a week nothing has been done. The poor receptionist has even memorized my phone number. I realize they are under staffed but to not resolve on going customer issues signifies a significant problem with their business.

Mr F

After 40 years I had to have the Jayson soft water system removed from my home. Since the start of covid, these guys have provided the worst in service. I had to bring my 80 lb salt bags to my basement myself. Jayson would only make an outdoor delivery, even if I wore a mask, and stayed 20 feet away from their employee. Even the "science", would challenge this policy. My system started making a noise like a freight train at its regeneration time , 4 am. It woke us up every time it cycled 3 flights of steps away, by a loud vibrating type sound. After a call to request service, which was a recording, they haven't answered the phone live, since March of 2020 it's now July of 2021. They would call back the next day, take info and say a plumber would call in 5 days.. 5 days later plumber calls and says he can be there in a week. The plumber calls, confirms, and shows up to make repair. All good for a few months... The problem starts again, so I go through the process again, leave a message, get a call back the next day, and am told a plumber will call on 5 days. A week later I call back, because srill no plumber called, I leave a message, and get a call the next day. I'm told by the service Manger, the service Director will call me to have service scheduled A few days go by, no call from service Director ( this is in June of 2021, no more covid excuses are valid in my book). I tried once more, was told service Director would call... no call... I called a competitor a neighbor told me they were very satisfied with, Culligan. I made a call to Culligan, a sales guy came out in 2 daysto see my home and make a reccomendation. 4 days later, my new system was installed. Its wonderful, and uses a lot less salt, as it monitors water usage and regenerates when needed, not every other day like Jayson system. The Jayson system would regenerate every other day even when we went on vacation, a tremendous waste. The Culligan system is a few more dollars a month to rent, but in reduced salt usage by 50% . So I'm way ahead. The system is modern, and everyone in the sales and install process lived up to what they promised. So after 40 years, good bye Jayson, hello Culligan!

Mohamd Osman

I rented a water softener for many years and I paid them on time. Every time I needed service had to wait. And finally I closed my account with them and I have there used equipment out side of my house. They don’t come to pick it up. First there excuse was covid. I understand. Then after I put it out side for the past six months and I called them e mail them wrote a letter. Everything I could. I did. But still there are refusing to pick up there equipment. What a business the are running. You took my money for many years and now I stuck with your—— not good you deserve zeeero stars.