Orlando Health Cancer Institute Downtown

Esther Lamande

I had a very bad experience my first day at Orlando health cancer institute. I will never come here again. This place made me not want to do anything with health care because of the way they do things. My OBGYN referred me to Orlando health because of my blood disorder. I suffer from anemia and when I went there the doctor was nice and told me I would need an iron infusion right away because my body doesn’t produce enough iron by itself. However, this is where it takes a turn. After check out I talked to one of the ladies at the front desk and they didn’t even schedule an appointment for my iron infusion and I didn’t get a call at all that day. I called Orlando health the next day that I needed an iron infusion done and they seemed so confused on the phone and told me I had an appointment all the way in November which was 3 months away. After asking them why am I waiting 3 months just to get an iron infusion they were so confused and didn’t know what to say and just told me I would have to wait 3 months. So 3 months gone by to see doctor Landau. He told me that the order never got done for my iron infusion when he clearly said the day I had my appointment 3 months back that I would need an iron infusion done. He was so confused himself as he stated and told me that it only takes 48 hours for the orders to go through. I was very upset about this because now I have to wait AGAIN to get an iron infusion. This place is so unorganized and they don’t know what they’re doing, the staff there is so clueless! They need to be more knowledgeable on what’s going on with each patient and do better! And the fact that you have to wait so long for the doctor is ridiculous. My appointment was at 10:45am and I had to wait for 35 mins just to see the doctor that had no clue about why my iron infusion didn’t go through. I had so much anxiety today at Orlando health and felt very frustrated. I wasted my time and I will never come here ever again. Imagine having really bad health issues that could be life threatening and you have to wait months just to see the doctor for them not know anything. I will be transferring to advent health.

Dawn

In all of my years of experience with varied hospitals and cancer care, I have NEVER seen such blatant lack of care, concern, or communication. If you ask three "medical professionals" here the same simple question simultaneously, you will get three different answers. They have no problem telling one member of your family they found cancer spread & telling another they did not - or providing contradictory information on your care & prognosis. They think nothing of leaving you in filth if they're not in the mood to handle it & they certainly have NO patience & sensitivity - critical in the practice of cancer care!! At best, they just don't know what they're doing & are dangerous due to the inaccuracy & ignorance. At worst - they are knowingly causing blatant harm & simply do not care. It is not too much to ask for & expect COMMUNICATION from medical pros in charge of your LIFE & care, but this hospital is simply unable to meet these basic expectations - which is very scary, really! When these concerns are brought to their attention, responses include "sorry- stuff happens" & "well, YOU have to be sympathetic". Ummm... NO. If you choose to be a medical professional, have a heart & understand that responsibility. You are expected to help people at the worst moments of their lives. They are scared - their family is scared - it is YOUR task to be sympathetic - especially when all you've done is add to the physical and emotional ailments you are trained to help. FOLLOW UP - After mistreatment, lies, negligence & incompetence left our seriously ill family member in worse shape than when she was admitted - and hysterically terrified - we whisked her out of there to a REAL hospital where we have come to find out ALL of the serious misdiagnoses and blatant screw-ups by UF Health. We were entirely lied to/misled about our loved one's health & now this hospital is REFUSING to release her records so that she may obtain timely, critical care from REAL professionals!!! Come to find out even further - our loved one was CONNED into going to UF Health to be a LAB RAT to begin with - not for care at all!!!! THIS IS AN ABSOLUTE NIGHTMARE & I truly thought this did not happen in the American healthcare system. I have NEVER seen anything like this - sickening & disgraceful. I am horrified! And no... there is no discussion to be had. We have had enough of your excuses & nonchalance.

Sue Rou

If you ever get a cancer diagnosis there is only one place to go! Here!!! I can't say it enough. My first diagnosis of non small cell lung cancer was in 2016. Living in the greater Orlando I had choices. I also have 2 sisters in the Atlanta area so that was an option also. After quite a bit of research i determined that UFHCC had the most up to date treatment options, award winning doctors and a load of support groups. It was hands down the best decision i ever made. I was blessed to have Drs. Jennifer Tseng, Justin Rineer and Chad Kollas among others on my team. Cancer is tough but it happens. This team along with the transportation and guest services are the best. They made the best out of a bad thing. I have had chemo, radiation and proton therapy for my first and second diagnosis (1 year later) and they made ir so easy. Did i have bad days, of course! Did i have support? Hell yes! It is now 2020 and to date i am cancer free. I wouldn't be here with out this place. Physical and emotional support was always available. Thank you to my great team and a great organization. I'm 67 and still going strong! Love you all! Sue Meza

Jody Franson

The staff at the chemotherapy department are most conscientious, thoughtful, thorough and lovely people in general. I just finished my chemotherapy today and it was over five months. The treatment was very consistent and professional.