Verizon Authorized Retailer - Wireless Zone

Dan Schwartz

I stopped in the transfer my service and to purchase a new phone. Charlotte Bosley was extremely helpful.

Kim Klingensmith

CHRIS Childress was so helpful, very informative and knowledgeable he helped get not one but Five new phones ready for use. I would recommend him.Verizon should be grateful to have Chris on their team!

Eric Eanone

Worse service from a extremely rude manager. Went in to complete or at least get some help on getting Samsung Switch to work since it would not connect to the old device and they offer the option to transfer by cable versus wifi but Samsung no longer supplies the dongle needed to actually complete that option. So i figured the store would have it or at least help.. i was worng!!! First thing the manager and sale rep said "Did you buy this phone here?". Told them no I was sent the phone from your corperate to replace the broken one they send me. Just need a second to see if they could help. Since I didn't get the phone from them they then said" Oh, well then we have to charge you $30.00 to do a Smart Switch", well i found that kinda rude and a little crazy since its a Verizon location and I was told by Verizon to go to the store and they would be more then happy to help out but never mentioned any form of a charge. Plus, I just stated to the rep and manager that Smart Switch for Samsung was not working and thats why I was at the store in the first place. I understand a total empty store and both of them surfing on their phones and the internet that I was bugging them and they prefer to seat there and do nothing versus actaully trying to help. I've worked in the industry for many many years and ran several locations and we always helped our customers no matter if we sold the phone or not. So I mention again that I was told to come here and no mention of a charge. Well, she then said, "WELL WE DIDNT SELL YOU THAT DEVICE AND MADE NOTHING FROM YOU SO WHY SHOULD WE HELP YOU!". Well, I've been in customer service field for about 40 years and never once told a paying customer what she said to me. Now I know why the store was completely empty. Do yourself a favor, don't go to this store. Don't waste your hard earn cash on a store or sales team that only cares about their commission and not the fact were a paying customer and if it wasn't for us, She wouldn't have a JOB!

Brenda Hinkle

The staff here went above and beyond to fix my issue quickly. I was extremely grateful to them.Thanks, Brenda! We are so happy we were able to resolve your issue in no time! Thank you for choosing our Verizon Wireless Zone in Clarksburg, WV and we hope to see you again!