U-Haul Moving & Storage of Bradenton

Marys Art

I reserved a storage unit 5x10 online for $64.99 and they said I had to buy a disc lock also. I did so. It showed taking storage price off since I was bringing a trailer one way in. When I got there they said they didn't have it on computer, but showed the lock purchase. Then told me they had NO UNIT AVAILABLE. Found a unit 5 more miles away from me in Sarasota. Tired as I was I went to rent unit there.

Becca Dee093

After being canceled on by another truck company. I was sooo thankful to Amber for helping me out with a truck!! You really helped me out of a horrible situation. I'm so greatly grateful and blessed! Easy drop off and pick up.

Galen Rydzik

Customer service could definitely be improved. The local number never picks up, and the national number is not far behind. My charge was $100 more than my quote, and while I have requested a look at this charge, I have not received a follow up. One staff member outright dismissed another customer that made the complaint. The website was down earlier last week, which made service very slow since all orders had to be called in. While it's out of the control of the local store, it seems like there are some institutional level problems that could be looked at. Parking is limited, but the equipment availability is substantially better than at other local dealers. The staff are also pretty nice from my experience.

Bradley Germain

The whole experience was extremely easy. Called and made a reservation, a gentleman name Jimmy was great. Arrived for pick up and Stephen was awesome! Made what would normally be a stressful day extremely simple. Stephen definitely needs a raise because his customer service was above and beyond!