PGT Custom Windows + Doors

Category: Window supplier

Address: 1070 Technology Dr, North Venice, FL 34275, USA

Phone: +19414801600

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Daniel Ronan

Apr 7, 2022

We purchased over $40K in PGT windows/sliders for our new home in 2016. All Windows and Glass from Sarasota installed them. While the energy efficiency of these hurricane windows and doors is very good, we have had numerous problems with both the double hung and crank-out casement windows. Both PGT and All Windows & Glass were out to repair the windows several times in the first year, but their repairs did not last and we were soon beyond the warranty period. Neither PGT or All Windows and Glass would extend the warranty and blamed each other for the windows poor performance. For the past 4+ years we have had to live with several windows that cannot stay open. We also had two of the crank-out casement windows crack for no apparent reason, but that happened beyond the 1 year warranty and are not covered. Overall we are extremely disappointed in our PGT experience and would never buy windows or sliders from them again.

Carol Badillo

Feb 26, 2022

Absolutely NO customer service! I have a 6 year old window with a broken seal resulting in moisture between the panes. Nobody at PGT returns phone calls and it takes them weeks to reply to email, and then they tell you to call the dealer, who tells you to call PGT. I predict it's only a matter of time before the seals break on all the windows. Also, the windows provide no energy savings at all. DON'T BUY THESE WINDOWS!

Martin Frick

Nov 23, 2021

I think there is a defect to these windows. Mine are one year old, and I had too have one window repaired twice, the plastic part that I guess is under tension broke. I had that repaired, then the other side broke, so I had that repaired. Then, last week, in our other bathroom, without even using the window, we heard a loud bang. No one was in there or using the window, the plastic part exploded. My son came out of his room asking me what happened. I am afraid to open any window until it can be explained to me what is going on. I have a call in to the company that installed them to come repair this window. When I can get a good feeling that there is no defect and my window (s) are repaired, then I will change my review rating. Update 11/23/21 - PGT came out and repaired the balancer on my window. I understand that labor is short, so no problem with it taking a while, at least they were nice, called me, and came out. So far so good, I had them check all the windows, so all is good now. I really do like the windows, it was just a balancing issue on two windows, they were more custom than the other windows so that may have had something to do with it. All good at this time.

Karole Salyer

Jul 30, 2021

Window failure after 6 years. Our neighbor paid $$$$$ for hurricane picture window in her townhome in 2015. We purchased it, and noticed that the huge picture window in the living room had circular streaks all through it. These streaks weren't on the inside or outside. They were in between the panes of glass. The window/window seals had failed. Contacted PGT windows and was told warranty was for original owner only, they would not replace anything. No discount offered to replace. Save your money. These expensive windows are not worth it if they won't last longer than 6 years, especially here in Florida.

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Questions & Answers

why does water come in the track when it rains

carolyn newberry | Sep 6, 2019
John Stephens | Sep 6, 2019

The SGD is designed to drain water.

Why can I not get a reply? I hve filled out online form & I have Emailed directly but can not get a reply. Do you have commercial representation in the Myrtle Beach area? Do you have commercial (large & small) impact rated windows?

Mike Holzworth | Sep 5, 2021
PGT Custom Windows + Doors | Sep 5, 2021

Hello Mike! What form did you use? As for commercial leads, please submit a form on this page: https://wtb.pgtwindows.com/ Thank you for your question!

Can I order window parts?

noreen wiley | Sep 5, 2020
david kelly | Sep 5, 2020

I would call them and ask.

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Can someone from PGT, besides Christopher Bailey, get back to me concerning a warranty claim on your glass. Thank you.

Paul L | Sep 5, 2021
Melvin Borelli | Sep 5, 2021

What type of warranty you tryn to claim? The glass alredy comes whit a label of inspection and impact proof. If is a default glass we wont let it out the door..

I wonder if the high impact windows would keep 11 foot alligator out?

Susan Smith | Sep 6, 2019
William HUTH | Sep 6, 2019

Not trying to be smart, but if the high impact window can stop a 2 x 4 at 70 miles per hour, then I don't think an alligator can get in unless you leave the door open.

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House 10 yrs. old. We have 3 windows. The side spring has come off now the window will not stay up we have a problem with bottom side spring and cannot solve this problem. Can you help in anyway. Any help would be appreciated.

Edythe Rooney | Sep 6, 2019
SCHAVALLIS CLAY | Sep 6, 2019

Our warranty is ten years so you may be in luck if not it's just the balances that may need to be replaced or the clip that holds them in place

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Are horizontal slider window Series 201 hurricane proof windows?

Linda Sims | Sep 6, 2018
Brian King | Sep 6, 2018

No. The 200 series is a non-impact product line.

Are PGT 100 impact windows as good as 700 series?

Kathi Lewis-Perton | Sep 6, 2018
Millie | Sep 6, 2018

Yes

I need to replace the adhesive track bug blocker pieces that have come loose and been lost on my three section impact slider pocket door . Where can I buy some of that item, looks to be an inch width a d half and inch tall, grey colored

Michael Kelly | Feb 7, 2022
Darrel Attenazio | Feb 7, 2022

The best answer I could give you try to reach out to customer care

How can I get replacement screens for my CA5440 casement windows

Joe Gianquinto | Dec 9, 2021
Mark Johnson | Dec 9, 2021

Melvin has it right on

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The door will not lock, is there a replacement lock assembly?

Barbara Besancon | Dec 9, 2021
William Merriman | Dec 9, 2021

you should be able to call and ask for someone to come out and have a look, they should also come out with a replacement if they find something wrong with your order, but you will need to call and report the issue, also having your order number would help

Is there a pgt industries in Daytona beach or Holly Hill FL?

Gregory Sewell | Sep 5, 2021
PGT Custom Windows + Doors | Sep 5, 2021

Hi Gregory, we partner with multiple dealers in your area that carry our PGT products. You can learn more by visiting our Where to Buy page: wtb.pgtwindows.com Have a great day!

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does pgt have a residence requirement for employees?

Peggy Henward | Sep 5, 2021
jays porch | Sep 5, 2021

I'm assuming you're thinking about a green card yes you have to have a green card or a US citizenship before ID anything like that would be good enough and they are hiring

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Do you have any openings?

Celia Pastor | Sep 5, 2021
Joe Pearcy | Sep 5, 2021

Yes

I had PGT impact windows installed about 10 years ago. One of my double-hungs is very difficult to raise. Could the cause be a broken spring?

Bob Heid | Sep 5, 2021
Darrel Attenazio | Sep 5, 2021

That could be possible reach out to the company and let them know

Where do I find PGT replacement screens?

Vonda Sue | Sep 5, 2020
Kevin Myers | Sep 5, 2020

Most window companies that sell PGT windows can order screens as replacements

What is the hurricane rating for single pane PGT windows that are ANSI Z97.1 2004?

Charlie Carpenter | Sep 5, 2020
Susan Kirk | Sep 5, 2020

Please contact an authorized dealer with PGT or PGT Consumer Affairs for that answer

just moved into our condo & cant open the window. How do you open the window

Lena Hooker | Sep 5, 2020
Dan OHara | Sep 5, 2020

That depends on what kind of locks it has and if it's working properly. If there's a problem with the window, I could take a look at it for you

On 5400 window series, are white vinyl and black vinyl the same price?

John Belcher | Sep 5, 2020
Richard Abel | Sep 5, 2020

They certainly should be

Where can we get replacement sill seals

Janet Kotecki | Sep 5, 2020
ligie w | Sep 5, 2020

Call a local dealer for parts.

the black gasket in between our double payned windows is warping only on 2 windows on the west side of our home. can someone tell me if this would be an example of a lifetime warranty fix? it seems to be a defect. who can help me with this problem?

Sheri Catrett | Sep 5, 2020
Richard Abel | Sep 5, 2020

Probably from the sun heat, should be covered. Call and complain

When opening the windows, what stops someone from taking out the screen and climbing in to rob you.

Judith Tucker | Sep 5, 2020
Rachel Baer | Sep 5, 2020

No one can stop or guarantee that no one is going to take the screen out of your window and rob you. I suggest you get a large dog from your local animal shelter or don't leave your windows open.

do you have or can make replacement window screens including frame for pgt windows 23 3/4" x 31 1/4" and 33 3/4 x31 1/4" if so aprox. how much

RICHARD CULVER | Sep 5, 2020
ligie w | Sep 5, 2020

Please contact your local dealer. These can be provided.

How to remove plastic packing on joulusy window Do you bang it out with a screwdriver

Barbara Palmer | Sep 5, 2020
Richard Abel | Sep 5, 2020

Lowes sells the tool

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I have PGT bypass SHG 770PANEL1 doors that were installed in mid 2017. They have become hard to slide, so I would like to lubricate the rollers. Of course the doors are very heavy. Can you advise how to do this, or tell me where I can get info?

Tom Lullo | Sep 5, 2020
Brian King | Sep 5, 2020

There are several reasons for this, I would suggest contacting a servicing dealer to see if your door needs new rollers or if it is something else. You may have sand debris in the roller making it hard to move. Do not spray WD-40 it will attract more dirt and debris.

Does PGT sells direct to Certified Contractors. Thanks in Advance. Ed Monroy

Pack and Go | Sep 5, 2020
Roger Paull | Sep 5, 2020

Yes

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are you American windows or PGT ? please clarify Thank you

Sonia Cevallos | Sep 5, 2020
Charmine James | Sep 5, 2020

Yes

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What is the sill height and jamb width of a sgd5470 and RO size ? 40/80 slider which is a 8 foot, 2 4 foot doors

Gregory Mills | Sep 5, 2020
Phil Adamo | Sep 5, 2020

PGT windows are known to delaminate between glass and film in middle of glass. I would look for another brand that FIRMLY stands behind it's manufacturing defects. Don't get burned like me and so many others did.

How much should it cost me to remove and replace one old window and replace it with a impact window

Ernest Boland | Sep 6, 2019
jays porch | Sep 6, 2019

there are many things to consider before a price is given the size of the window the material that are frame is made out of the kind of glass you would like the best thing to do is to get a hold of a PGT representative first

Are your hurricane windows Lifetime guaranteed?

Mark Ozbourn | Sep 6, 2019
Stephen Safranek | Sep 6, 2019

We have a 10-year warranty on all our products

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We are trying to get an answer from the sales person, but they are being slow and not giving the detailed answer we need Stephen Safranek. I just can't believe these windows didn't come with the screws they need to be mulled.

Greta Pennell | Sep 6, 2019
jays porch | Sep 6, 2019

As far as I know we do not supply the screws to install the windows

WE got mulled windows, but they didn't come with any screws. Installers are here now --- need an immediate answer for exactly what kind of self-tapping screws we need to install the mull -- how long, guage, etc.

Greta Pennell | Sep 6, 2019
Christopher DeSa | Sep 6, 2019

Your installers should already know this information according to code, if they dont thats a red flag, stop immediately and hire another company.

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Are you hiring at this time ?

CARLITO TECH'S | Sep 6, 2019
Rachel Baer | Sep 5, 2020

Yes they are always hiring, if you like to live at work and dont get sick at all this is the perfect place for you.

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My house has your windows and I would like to know what the warranty is? Also the wind impact.

Russell Gibbs | Sep 6, 2019
SCHAVALLIS CLAY | Sep 6, 2019

Ten years and that depends on the tyoe of window you have

HAVE A PGT WINDOW WITH A 9/16" BALANCE 20 INCHES LONG. i AM LOOKING FOR THE BEAUTY CAP THAT COVERS THE BALANCE. i CAN NOT FIND IT ANYWHERE. CAN YOU HELP? oUR OFFICE IS RIGHT DOWN THE STREET FROM YOUR PLANT.

Culligan Water | Sep 6, 2019
Cadel Fowl | Sep 6, 2019

I believe you are referring to an Ultra-Lift balance parts installed in your window. I don't know how to refer you to someone who can source you a replacement covering, but I hope providing you with this information assists you on your search.

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How can I prove my windows are hurricane impact rated?

Richard Hughes | Sep 6, 2019
Mark Morrison | Sep 6, 2019

Should be a logo on the bottom left or right with all the info on the window.

I was told I needed tempered glass windows near my pool. Would there be an etching on my PGT window if it we're tempered glass?

Donna Mondragon | Sep 6, 2019
Stephen Safranek | Sep 6, 2019

All tempered glass from PGT must have an etching stating where ,when and what type of tempered glass it is.

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what are the pros and cons of PGT WindGuard hurricane windows that use air or Argon gas as insulation. Some say Argon is better than air for the south Florida climate and performs better.

Bernie Schattner | Sep 6, 2019
Carlos Huertas | Sep 6, 2019

I don't have any complaint about my windows, as so far those windows are doing well. We happy we my PGT. windows.

Recently I had 4 PGT sliding doors replaced at my house. I need some touch up paint for the frames due to some small chips & scratches to the white finish. Also the sliding door roller plugs were not supplied. Can you advise me where I can buy?

Bob Andrews | Sep 6, 2019
Tom Abling | Sep 6, 2019

You should be able to contact customer service and get the touch up paint and the roller plugs.

Why does my cranking window slip down and down not return to the locking position?

Richard Litherland | Sep 6, 2019
Stephen Safranek | Sep 6, 2019

Some of your linkage might be loose or missing

Is pgt closing

Dorothy Reed | Sep 6, 2019
Debra Haithcock | Sep 6, 2019

No its not closing reopens on Saturday. Closed for Thanksgiving Thursday and Friday

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Do you guys rehire employees that use tonwork for you?

Cerenna Mussone | Sep 6, 2019
jays porch | Sep 6, 2019

Yes they do as long as you left in good standings

Hello, I am a designer here in Port saint Lucie and am looking for prices for a 5500 series sh26 and a exterior french door glass panel 8-0 x 3-0 both impact.

George Wainwright | Sep 6, 2019
Aimee Austins | Sep 6, 2019

I don't think we make private sales. Call the number provided and we can link you up with one of our dealers who can give you prices.

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Hello I am interested in knowing how much they pay for a forklift job thanks

minstro gerardo navia | Sep 6, 2019
jays porch | Sep 6, 2019

There is a job fair today..many jobs available...$ 500 bonus. 8am- 11:30

Do you sell 10 mil poly rolls in tint or dark and can you ship to Canada?

ROBERT DENNIS | Sep 6, 2018
Brian King | Sep 6, 2018

PGT does not sell direct to the public. You would need to go through a dealer to purchase vinyl glazing for Eze-Breeze products. Use the website to locate the best distributor.

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What does pgt stand for?

Jessica Shifflett | Sep 6, 2018
Brian King | Sep 6, 2018

It used to stand for Progressive Glass Technology but now it is just PGT.

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I was told that there will be a price increase for your hurricane windows April 1. Is that true????

Phyllis Prager | Sep 6, 2018
Stephen Safranek | Sep 6, 2018

Just call our home office here in Nokomos and ask to speak with an in house sales rep. They will gladly let you know when our price increase will be inaffect and for which regions you may be inguireing.

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I live in ohio and considering a move to florida. I need a good payig job and wondering if you offer relocation assistance?

Checkmatechad | Sep 6, 2018
CRIfinder | Sep 6, 2018

Company is paying average for the area that starts 12.50$ depending on your skills. But it is booming, so it is a secure job

Do you make hurricane proof awning windows

kay dickinson | Sep 6, 2018
Crosby Gest | Sep 6, 2018

Yes I do but I would recommend getting them from somewhere else PGT is useless

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We replaced all our windows in 1999 one of the bathroom windows the rubber stripping is buckling do I need a new window or is this fixable?

Judy Marley | Sep 6, 2018
Crosby Gest | Sep 6, 2018

Probably do but get it from somewhere else

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Does anyone work with an amber in uv1 b shift tonight

Matthew Barber | Sep 6, 2018
Tim Barker | Sep 6, 2018

I don't know

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Where can I get new rollers for my screendoor

Paul Loveless | Sep 6, 2018
Stephen Safranek | Sep 6, 2018

We have in house rep's that can help you with all the different products we manufacture. Old and new. Be sure to ask about friend's and family discounts

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Did uv1 go on break at 11 tonight for b shift

Matthew Barber | Sep 6, 2018
George Fashauer Jr. | Sep 6, 2018

Oh yeah. I remember being told that it was going to be a Short Shift.

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Did uv1 go on break at 11 for b shift tonight

Matthew Barber | Sep 6, 2018
Mark Dunn | Sep 6, 2018

Sorry no idea

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Do we get another break tonight in assembly plant b shift

Matthew Barber | Sep 6, 2018
jays porch | Sep 6, 2018

On one now

What day do we go back to work ? I’m new and forgot Ask , I came to work today and nobody was there lol

Keishean Washington | Sep 6, 2018
George Fashauer Jr. | Sep 6, 2018

I am on "B" Shift. So, I go back tomorrow at 5pm.

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where can i get rollers for my sliding doors

john burn | Sep 6, 2018
Crosby Gest | Sep 6, 2018

Search for them on the internet by manufacturer.

Are their differences in grades of PGT windows. Thank you.

Peter Bellini | Sep 6, 2018
Christian Aguilera | Sep 6, 2018

What Andrew said with a few additions. The most common name for the most fragile glass is annealed. There's many different colors of glass and a few different coatings, you can ask about the differences. Check the customer ratings because they're pretty damn bad. There's laminated glass which is a piece of glass with vinyl (what makes the unit impact resistant and keeps the glass together when it breaks), then another piece of glass. The insulated has different variations but in the long run it saves money on bills due to keeping A/C in and outside air out. There's 4 different types of vinyl too, one I haven't seen but heard of, it starts with a v. Then, there's the weakest vinyl which is white vinyl (makes the unit appear with a white tint and can't see through the unit for privacy reasons), the second weakest is PVB (Polyvinyl butyral) when the product is finished it's clear, and the strongest is SGP (Sentry Glass Plus) very very strong but expensive, this is clear as well.

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So the pgt christmas dinner is tonight

Matthew Barber | Sep 6, 2018
Olurotimi Fakayode | Sep 6, 2018

Yes sir....

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When is the Christmas dinner at got in venice fl

Matthew Barber | Sep 6, 2018
Tom Abling | Sep 6, 2018

Was today and tomorrow

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How do i find the specification on my pgt window.

Walter Zambrana | Sep 6, 2018
Crosby Gest | Sep 6, 2018

Call during business hours and speak with sales Department.

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I believe that we are closed Thanksgiving Day but are we closed the day after as well?

George Fashauer Jr. | Sep 6, 2018
Missy Lee | Sep 6, 2018

Yes, PGT will be closed on both days. Have a safe and happy Thanksgiving

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Where to git channel Balance part

Austin Merritt | Sep 6, 2018
Olurotimi Fakayode | Sep 6, 2018

Yes they got it....give the customers service a call to assist you better .

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Im interested in getting a job persition...how would i go about that, should i show up in person and do application, go online...?

Adem Merales | Sep 6, 2018
Hampton Massie Jr. | Sep 6, 2018

You have to go online to apply

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How long are they in warranty

Donald Anderson | Sep 6, 2018
Stephen Safranek | Sep 6, 2018

You can call and get warranty info. About your specific product. Too many product lines to list here. Each could determine length of warranty

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