EMSI - Electrostim Medical Services, Inc.

Michael Vencus

Company is a complete scam. They continued to send me items after I canceled to run up the bill. I called made a large payment in September 2021 to pay a outstanding bill for mostly items I shouldn’t have got since I canceled and now August 2022 I get a bill out of no where saying I’m have a balance. It’s been almost a year to the day that I took care of everything and never seen a EMS product or paperwork since today stating I own them money. Such shady business practices. I tried calling and of course all you can do is leave a message. My next call is to the Better Business Bureau. Stay far away from this company.

Ki Ackers

This company is so unprofessional. I receive a message with a billing statement. I call to see what can be done to rectify the situation because I’m baffled to why I’m being billed for equipped I haven’t used since the first few months of surgery nearly 4 years ago, the first rep. I spoke with was very nice but couldn’t do much but inactivate my account. She transferred me to billing and that rep. Must be having a horrible day or hate her job. Kept cutting me off while I spoke, told me I couldn’t moved between 2017 and 2018 which I did. Told me someone called me in 2018 and I agreed to charges okay 2018 is when I had surgery not once did I say I never used the equipment but as far as this monthly subscription and pads being sent I have no recollection of. I used that machine probably for the first 6 months of that along with the same pads that came in the original box. She then tells me I can send the items back. How when you just mentioned it was over 60 days? She started getting smart about how many voicemails were sent. Well first and foremost I have voicemails dating back to 2018 and if it’s a 1800 number I probably didn’t answer it because my phone spams all those calls. I ask for her to escalate the call as I’m talking her rude self just transferred me without even telling me. I call back to speak to someone in billing again and someone answers don’t say nothing and phone time twice and guess what line gets disconnected. Customer service is horrible! She wants to go back and forth in trying to see how I can rectify the situation for items I never received. She tells me I should had call to tell them I moved ma’am I don’t even use the equipment so no when I move this company is not on the top of my list! And it’s not about what’s was said it’s how you say it! When I asked her why would any company continue to send items if they never received not ONE payment. She had no response. Who sends items for 4 years after not receiving one payment? Hopefully a manger calls me back because I did leave a voicemail. Everyone isn’t a liar! Nor have to lie about receiving medical equipment!!! Now as mentioned I never used any new pads now I find these 4 years later and look never opened them! Why would this company even think someone is still used a an electric machine for strength 4-5 years after surgery anyway? Here I am due any day now and I’m now having contractions because of that darn rep. Basically calling me a liar!!!

Janet Lloyd

I spoke with Mr. Rodriguez on March 16th regarding a bill I received for a tens unit July 2021.He explained the unit was being billed as a "rental" thru Medicare-I was not aware of this but was told insurance would cover it. Since I no longer use or needed the unit he stated that he would close my account so more charges would accrue and that a letter confirming this would be sent to me and that he would also notify Medicare.. He also stated the unit could not be returned due to Covid. On March 24th I spoke with him again since I had not received the letter. He stated it was mailed on the 21st. As of this date the 30th I have not received any letter. Considering all the negative reviews I am not surprised..

Sam Hatcher

The associate that I contacted to order a TENS device was extremely helpful, very polite and also very patient with my questions. Explained how to charge the device and also program it so that I could begin.