Spectrum

Johnnie Jennings

Turned in equipment. Customer passed away was going to pay bill but the customer rep wouldn't take money. She said to use the machine all I had was cash. Ask her if machine took cash she said yes but did not give change which would have been $26 and change. She said to pay it and they would put it against the bill. I came in to pay bill in full. I told her he had passed away and I guess they had to wait for money until the next statement to get their money. I told them he had passed and they hounded my phone for the balance due. It got so bad that I had to block them.

Jon G

If you enjoy paying for services you don’t get to use, have fun belonging to this awful; monopolistic entity.

Betty Welker

Spectrum is annoying and they need to teach their door-to-door salespeople to respect no trespassing signs. I have a sign proximately posted on my front door, but someone just the other day still knocked on my door--NOT ONCE BUT TWICE. Plus, she drove her car over the edge of my lawn and sprinkler head. That's a good enough reason to NEVER consider using Spectrum!

Jonathan Beckham

I ordered service over the phone and was directed to this location for equipment pickup and had an appointment made for me. I go into the store which is pretty busy but I get through quickly because of my appointment. When I get to the rep they tel me because I started a new service over the phone they cannot give me equipment and there is no way for them to help me. The manager told me in order to give me anything I would have to call and cancel my order then have the store make a new one, this is frustrating but I called and the customer service rep told me this is not true but canceled it anyway. Walking back over to the rep I was told that even though I had an appointment they were putting me in the back of the queue because starting a new service takes a long time so I should just wait there 2 hours. This is literally the worst customer service experience I have ever received and if I actually had a choice I would never work with this company.