Groman Mortuaries

Tere Campos

Worst place ever, I want to see a friend and they couldn't open the coffin because the body had a terrible smell because of their incompetence, all the staff if super rude i wouldn't recommend this place at all also they wouldn't answer my friends calls during the process I would give this place zero stars if I could. They let the body rot away the smell was horrible

Diana Canenguez

Please stay as far away as possible from this place. This place is a joke and just adds stress to an already stressful time. My grandmother was placed in the wrong coffin and that's not even the worst of it. Nobody helped lead/organize the wake . I had to go and ask if they can make an announcement if anyone would like to say a speech and they are supposed to be in charge of sending my grandmother to El Salvador and they are just taking their sweet time giving my mom the run around. They finally gave us a date so we purchased tickets just for the mortuary to back up on what they said and claim they don't know when they are sending her. Worst place ever.

Ana A

Review from a hospice nurse. This is the worse mortuary I’ve ever worked with in 12 yrs. 1. Called in death family requesting extra time with loved one 9 hours. (This request is common until specific family members come see loved one) usually mortuaries say okay take hospice in for time of death and request family call 2-4 hours prior to requested pick up time. Rep was rude seemed shocked verbalized concern for body decaying, told me no that couldn’t be done. 2. As I continued to advocate for my patients families desires I was told “ you don’t decide you’re not the one we have to talk to we will call daughters” (daughters heard everything on speaker ** I was told 2 am the desired time was “to late” !! Aren’t mortuaries open 24 hours ?!? This was the most shocking thing I’ve ever heard “ to late we can’t pick her up after 12 it’s to late” 3. Rep hung up on me when asked name. 4. The called family and said the prearrangements made by the decedent more than 10 yrs ago were for straight burial although they had receipts for full chapel services 5. The rep then told family they could pick up Client at desired time but because it was “late” there would be a 300 dollar fee. 6 . 4 days after patients death I was being called to my company phone and left messages requesting call back I called and the person who answered said they were trying to call regarding the death certificate ! I gave the office / doctor info on day of death and they are calling the nurse who pronounced. 7. The rep said “ oh is this the person who died and only wanted pick up and holding that we declined ? she didn’t get picked up” omg I almost lost it wth. I told her the company info and then called this family ensuring she had been picked up. They verified she was taken to this mortuary. * this place is horribly disorganized and people don’t communicate they don’t even know their clients which is horrifying. Don’t use this place I will tell every and all patients I have in the future. You don’t need this during an already difficult time. I literally hurt for my patients family having to have endured this treatment while dealing with this place.

A T

Agree with all the bad reviews. Sandy is a snake, they use religion as a front to make people feel good. She has no respect for the family who are in mourning. I hope you have a few minutes because here is our story. First, Sandy has an extreme attitude in the worst way. My wife flew to LA to take care of her mom due to her husband passing, she proceeded to call Sandy to ask if she found out the price of the casket. She was extremely nasty and said not to call her at the office, she should call her on her cell phone, why have an office number for? So because of this we decided to buy the casket elsewhere and this made things worse. Second, she said that we could bury him on a Saturday, but the cemetery keeper said that there hasn’t been any burials on the weekend for the past year due to the pandemic. Needless to say after her incompetence in not doing here job for coordinations, we had to scramble to do it Friday only three days notice. Sandy did not coordinate with the cemetery for the burial, she then proceeded to apologize because she yet again failed to tell us. It was always something with this lady, such a failure. You would think someone that does this for a living would know all this stuff. Third, she called to see if she should shave him. Furthermore, referring to my mother in law as special and I quote "would you like me to shave him you know, since your mom is special" she was talking to my wife referring to her mom. I was so Fing mad when she told me. I mean, if she is being paid over $5k the least she can do is to groom him properly. Which by the way they did not shave him properly, he had patches on his face, did not cut his nose hairs, didn’t cut his nails, and even left all the hairs in the casket with him in it. PLEASE, PLEASE, PLEASE GO ELSEWHERE.