Guerra Gutierrez Mortuary

Milly Villafañe (Millydn)

Worst experience ever. 0 respect for grieving family. They don’t take into consideration what direct family want for their loved one. Remember that whoever pays has the last word.

Paola Acosta

I am sorry to be doing this but the one star goes to the receptionists that have taken our call. When I first called, the counselor, she was not very nice to me since my brother had taken my dad to finalize everything, I do have to give her credit, when I called this last time, she was nice and answered all my questions. My mother passed away on July 26th, due to non covid causes. She was in in-home hospice and never the left the house. When they came to pick her up, both guys had no idea what the other was doing. They were arguing with one another in front of my whole family which was EXTREMELY unprofessional. Here we were trying to process that my mother had left us, and these two guys were yelling at each other over each of them getting information when we had already given it. She passed away Sunday 7/26, and they still have not cremated her. We have to have the mass without her ashes because they can't seem to get things in order. They told us she was waiting for an appointment to be cremated. I sincerely think, that because we weren't doing services through them, they are taking their time in processing her. Since she was not covid related and in hospice, the procedure should have been quicker since, she passed at home, the doctor gave them all the information within 24 hours and she was a direct cremation. Very, Very, Very disappointed with their services.

raul hernandez

My family and I were very pleased with the services provided by Guerra Gutierrez. Their staff are friendly, patient and accommodating. The service went as we wanted it with constant communication from their staff. Thank you Guerra Gutierrez staff for your excellent services. You made a difficult and sad time a lil easier for my family.

Thomas Christopher Ty

Parking space can be a major problem. I am not sure about their main services since I only dropped off attendees.