San Francisco Paratransit Brokerage

CHARLES JARRETT

The staff are always nice and friendly very professional

Tamara Ching

I became disabled and since I was a senior, just downloaded the application online, filled it out, then made a copy for myself and one for my doctor before sending it in. They made an appointment for me within a month of sending it in. Met and interviewed with the eligibility worker. Within three weeks, received my paratransit card and welcome package. If you are disabled, cannot take MUNI, then apply.

Alison Lin

I don't recommend someone use this company, they don't responsible to costumer reserving schedules, the paratransit van always delay time, sometime no show up, and needs to call many times, but still delay around 1 to 2 hours, or no van show up to pick you up, beside that representative is very rough while you making the appointment. Today, my mom returned time at 1:00pm from dialysis center, no one pick her up, then I called 4 time, she waited until 3:00pm, still no van show, finally, she needed to walk a long distance to the bus stop to take bus. Very bad service.

Rochelle Edwards

Very rude driver works for SF Paratransit. Yesterday, 10/27/14 at 3:45pm, I was changing lanes and this dark skinned overweight SF Paratransit driver (with License plate 1366074) starts honking at me, like I cut her off. Maybe she wasn't paying attention but I signaled for at least 5 secs and waited for a long gap to merge into her lane. I called their company to complain and the reception told me that their get a lot of complaints. The reception forwarded me to the complaint department but I couldn't leave a message because it hung up on me. I would not trust my elder friends and family here!