Dental Specialists of Riverside - Emergency & Cosmetic Dentist Riverside

Leika Santiago

This is about my experience and not about their skills. Ive seeing dentist from different countries due to nature of my job, i’ve been cared with Dentist in the Philippines, Syria, India, and my first encounter with American dentist is in Illinois and all were amazing except this one. I was called in for “consultation” for dental implant. And so I went with my appointment at the front desk I was ask to signed a consent for dental implant procedure and the total cost of the implant. I had conversation with the finance person that I wasn’t given heads up that first they will do the procedure on the day of consultation and 2nd never discuss that cost that included and telling me that “I should have asked over the phone if theres a fee involve.” So when I said I am not going to go through the consultation I was told that I still have to pay a cancellation fee because the Doctor has allotted 1 hrs and 30 minutes of his time for me. - thats for the financial issue Poor patient education- I didnt know or expect that I will have a dental surgery at same day of consultation. But they know but there is no preop preparation, no one cared to call or said “hey your going for a dental surgery and we recommend you to do this and that and of course discuss what to prepare and what to expect and what is the downtime etc. they dont even know or ask if your allergic to any drugs before they prescribe you something. It was same day sched for my hygenist and that was the game changer my first time experience with them is in fairness amazing like 5 stars haha so I didnt expect a lousy service on the second visit. The hygenist who is not aware I had a bad experience in the front took me in and do her stuff and walk me through, asked about how I did from last visit and give me info about how im in better condition from last time, with my experience with her since I will pay for cancellation fee for the next doctor to see I was able to calm down and go with it for the consultation of Dr. Hunt. And assure me that he would do a good job on my dental implant after this I discuss payment plan with finance officer and we came to agreement. I guess everything can be solve with diplomatic communication. This situation could be handled in a better and positive way if only they would give complete information with there patients. Its my first time to have bad experience with dental clinic lols, if its your first time and looking for a dental clinic that will take care of you and you come here dont expect that info will be given to you if you dont ask. Asking is the key.

Frank Lopez

"Sorry Bud" Not very professional. No sincere apologies when they make a mistake. Going in to pick up replacement retainers today after 2+ Weeks when we set up this appointment. All I got was a 'sorry bud' and them showing me this paper that it should have arrived last week. Well you had all that time to let me know they were not gonna be there. They didnt care and offer any real apologies. I made time to leave work to be there, yet they dont think about my time or even the amount of money ive spent at their location.

Shannon Harrel

Don't fall for the "$49 cleaning and xray special". You pay the money and get a high pressure sales pitch. Perhaps I did need some of the work they claimed, but they didn't even do my cleaning that I paid for. Incredibly dishonest way to do business.

Yvonne Coleman-Burney

I so love Smile care it's the most friendly and loving staff they all feel like family. When I first went last year I was very sad and not full of life because of my smile but not only did try give me my smile back they gave me so much love and support. To me they are my family Dr. Sigh and his staff are the best and I will never go anywhere else.