Sears Appliance Repair

Ali E

I had a leak in my washer. The technician came out and spent 30 minutes “diagnosing” the problem. Said he was unable to locate any leak and maybe it was some water built up In the machine that’s gone now. Paid $99 for this diagnosis. Within 20 minutes of the tech leaving I started a load of laundry. It leaked instantly - the pictures are from this. I immediately text and called the technicians cell phone. He did not answer. I attempted Sears customer service for repairs and was unable to reach a real person. So I did the online chat and was told they could not come out for 3.5 weeks at the earliest. They refused anything earlier, they did not seem to care that it was not fixed, so then I asked for a refund and said id find another company to fix it. They said I’d hear from billing in 1-3 days. It’s now 5 and I have yet to hear from anyone. I fixed the leak MYSELF the next day by using the manual and YouTube (I am a 35yo female that knows nothing about a washing machine) I will never use Sears for anything in the future. Terrible customer service.

Francois Rene

Purchased large microwave oven at Sears ,Bend, Or. with extended warranty. Microwave quit working in early December 2021, they sent a repairman who said magnetron was dead and ordered the parts. Never heard from anyone after that. Had Christmas and New year without a microwave despite several calls to Shamrock appliance repair. They said they would text back but never did. Called Sears many times, same answer, talk to repairman, they never called back. Called tech service at Sears , they never called back. Here we are end of January 2022 stil no microwave repair and no updates or nothing. It is becoming a Fraud case since they never reply. I am requesting replacement or refund at this point. We bought many appliance from Sears in the past and for our New House in Bend, DO NOT MAKE THE SAME MISTAKE AND PURCHASE FROM SEARS. The only customer service you get on the phone is from INDIA and they are very difficult to understand.. HOME DEPOT or LOWES or AMAZON is a better choice.

Erin Ludden

Been on hold for 43 minutes now. Still holding. Tried the chat. After multiple attempts, it finally put me in queue. Then timed out. Is this a way of avoiding making good on the warranty I purchased? I called at 3:15 pm. Unacceptable. Update: Call hung up on me at 45 minutes. Continue trying chat. Still keeps timing out. Have called back twice. Both times hung up. THIS is why Sears is going bankrupt.

Edie DeLay

I wish I could give a zero. Technician came out, diagnosed in the afternoon. We agreed to schedule the parts and service but then reconsidered since it was so expensive, we thought we'd just buy a new kitchen range instead. The very next morning we called them and cancelled. They said, "no problem." Then parts started to arrive. We returned them. Then we get a bill for almost $800 for parts and service that were never performed. I have spent hours trying to resolve this. I have been disconnected numerous times. Just spent 40 minutes with someone and then disconnected me. It's such a messed up company. Just stay away.