Sacramento Regional Transit Customer Service

Category: Transportation service in Sacramento, California

Address: 1225 R St, Sacramento, CA 95811, USA

Phone: +19163212877

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

George Austia

Aug 26, 2022

Ended up calling after Bus 62 was cancel two days in a row at the same time frame. The gentleman who helped me was very pleasant.

Zohara Ankaoua

Jul 22, 2022

Nice staff BUT they need make sure to service same staff person to same customer because they let a man run off with my friends new identification sac rt bus discount card and because they didn't pay attention to see the mixed stranger/ scammer was nothing like my round pale friend m my friend was like younger by 10 yrs by the looks. So they let guy have picture taken & take off with my friends new ID that's not right. They need to double verify not change hands who handles different customers it's ppl's identity at risk here. They were nice staff but not careful with my friends Identity so I definitely won't go back there.

Mr. McDeath

May 11, 2022

Was waiting for the 25 and it completely drove passed me even with me waving my arms around. This is the second time a bus has drove passed me and left me stranded for the night. Not pleased with the recent services

David C

Apr 1, 2022

Wife left her phone on the rideshare bus and the driver took good care of it for her. We did have to wait till the next day as they were closed before we could get there. They were very nice.

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Questions & Answers

can u please fix the elevator at watt I-80 station, which has not been working for over a week now.. and while at it, can u please have the station cleaned...it's filthy and stinks so bad. for the sake of commuters and ur riders, please kind sirs...

Helen Sagun | Sep 5, 2018
Marquis Yarosh | Sep 5, 2018

I agree with this, a clean environment will keep away diseases and vermin that cause illness. Ultimately that results in possible lawsuits and even mandatory shutdowns.

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Removed the28 21 is packed and people have to stand with groceries is so wrong. Unhappy loyal rider.

Maria Santos | Sep 4, 2020
Roberta ? | Sep 4, 2020

Contact RT customer services, and state a compliant. If enough people make some complaints about the crowding, and service hopefully RT might up the hours of operation. Like say the bus runs every 30 minutes change the service hours to every 15 minutes. Don't be afraid to speak up and hopefully you can get other riders to speak up also. Good luck.

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Why do the train has ac on and it is 4 5 deg rees outside

Sha Dude | Sep 5, 2019
Cynthia Alexander | Sep 5, 2019

I was told that cold air fights germs from being spread. Basically the same when you go to the hospital and it's cold as heck in there.

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Is this where I buy my month pass?

Fergifergj6 | Sep 5, 2018
Alhuren Bereza | Sep 5, 2018

Yes. Gamers rule.

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What time what time do you open and close on Tuesday the The 6th.?

Everett Patterson | Sep 4, 2021
Elijah Ortiz | Sep 4, 2021

8am to 5:30pm

Why can't you build a ramp at I-80 light rail? Elevators sometimes don't work and they smell terrible. It would be easier for handicap

Theresa Murphy | Sep 4, 2021
William Hicks | Sep 4, 2021

I also feel that they need to put a porto potty at each station

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Today and maybe 2 days earlier I have waited for bus 1 and both times it has missed 2 entire scheduled times it was supposed to pick up passengers and I have waited over an hour. Does anyone know why this is happening?

Cheri Taylor | Sep 5, 2019
Debra Hillmon | Sep 5, 2019

They hire new people and they don,t no where they are going. They come to early or they are late.like when you ride bus 56 you get on the bus 56 and it turns into bus 6 they won't you to pay again

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Is there parking so I can go in and get a pass

Everett Redington | Sep 5, 2019
carolyn n smith | Sep 5, 2019

Yes there is. The best one to go to is at 13st lightrail station.

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Do the bus #51 running on holiday?

MischievousJK FF | Sep 5, 2019
Cynthia Alexander | Sep 5, 2019

Yes

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Is there a lost and found

Michelle Keenan | Sep 5, 2019
Chris Greer | Sep 5, 2019

Yesterday is you have to call their phone number

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Is this correct that the 38 is not going to run on P & Q and I will have to walk to J to catch a ride to UCDMC? Often times people riding this bus are ill or injured and can’t walk the extra 6 blocks. How inconvenient is this?

pat silvester | Sep 5, 2019
Wonko Sane | Sep 5, 2019

Questions here aren't posted to Sacramento RT. There is contact info on their website (www.sacrt.com/aboutrt/contactus.aspx)

Does anyone know how to get a refund off of the ZipPass app?

Lelani Gourdine | Sep 5, 2019
Kurtinia Abbott | Sep 5, 2019

You probably will have to go to the 13th street station .

How much is the fare from Michigan to California Sacramento

Nabi Zaid | Sep 5, 2018
Nabi Zaid | Sep 5, 2018

By bus

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How safe are seats that spin in the handicap elderly area; where an elderly person would need their physical balance to be able to sit on the little seat that spins and hopefully not wouldn't fall. I would post a picture but it won't let me.

Melanie Martinez | Sep 5, 2018
Joseph Gamble | Sep 5, 2018

The seats on the access ramps? If thats what you're referring to, there aren't many left. I've never heard of anyone being injured and they've been around for years so I would imagine they are safe.

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What time does customer service office close?

Nicole R. Johnson | Sep 5, 2018
Alvin Keahey | Sep 5, 2018

9am to 5pm you can call or drop in

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How do I get my refund from the RT app? Called customer advocacy but don't know pin.

Michael Hager | Sep 5, 2018
Michaeljon Graham | Sep 5, 2018

Maybe try going to main office at 13th street and R

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Is the costumer service open today ?

Selena Martinezz | Sep 5, 2018
Andrew Wren | Sep 5, 2018

Yes

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Which bus goes to berkeley ca

Kaly Singh | Sep 5, 2018
Richard Podnar | Sep 5, 2018

Sac RT Gold Line Downtown-bound train to end of line at Sac Valley station. Connect to Capital Corridor train to Richmond, then take BART train southward to Berkeley.

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Which bus goes to Power Inn and Fruitridge from Florin and East pkwy

Juan Temido | Sep 5, 2018
James Owens | Sep 5, 2018

Bus # 65

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How do i get to Fruitridge and Power Inn from Florin and East pkwy

Juan Temido | Sep 5, 2018
NM McVey | Sep 5, 2018

RT mobile app and google maps both offer route information.

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How do I know how much I have for Bart ride on card?

Beoncia lewis | Sep 5, 2017
chef ernesto | Sep 5, 2017

It says it right on the ticket. It will always give you a balance to how much you have left on your ticket.

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need to know what buss to take from florin towne center to Mercy hospital?

Paula Hernandez | Sep 4, 2020
Rochelle Myles | Sep 4, 2020

Bus 67 or 68 towards 29th & j and take bus 30 and it will drop you off in front of the hospital

Is there a city wide bus delay?

Wendy Corron | Sep 4, 2020
LEO D RODRIGUEZ | Sep 4, 2020

No

Why can we not catch the train at watt&manlove before 6:29 .I catch the 72 . Don't want to be standing out there when it start getting cold or raining

Marilyn Worthen | Sep 4, 2020
Christina Robleto | Sep 4, 2020

Call regional transit for start times at that location

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What's the address where they hand out bus passes?

Charles Christian | Sep 4, 2020
Howard Stork | Sep 4, 2020

Good and bad

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I live on data Street in Rancho Cordova the bus is sayed to dis continue and I was wondering what bus they would be replacing with.

Keshia Moore | Sep 5, 2019
Miguel Oda | Sep 5, 2019

Have you check the website for the new routes? http://www.sacrt.com/forward

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HOW CAN I REACHfrom sf super market to apple building 3 by public transport

Zeeshan Bhatti | Sep 5, 2019
Shane Losey | Sep 5, 2019

Sorry don't know exactly what you're asking?

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HOW MUCH IS A MONTHLY PASS IF YOU HAVE A DISABILITY?

James Vargas | Sep 5, 2019
Cynthia Rogers | Sep 5, 2019

It's $50 a month.

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How to get to the cal expo from downtown

Mickey Kentra | Sep 5, 2019
Susan Federer | Sep 5, 2019

Take the 67 or 68

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Why is the gold line always delayed?

Zaiden Canty | Sep 5, 2019
Debra Hillmon | Sep 5, 2019

I. Have never been on. The gold line. Call Rt they might tell you why the gold line is always late.

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Why is the Gold Line constantly late? At this point it’s pretty much false advertising.

Nathan B | Sep 5, 2019
Brie Martinez | Sep 5, 2019

Only RT can answer that.

How early can I pay for the my discount disabled pass for the next month

Jessica Jarvis | Sep 5, 2019
Kenneth Laymon | Sep 5, 2019

The day before

If I ride the bus and i have three bikes with me can I put all three on the bus if the bike rack is empty?

Chamorro Pride | Sep 5, 2019
JEWELS0610 | Sep 5, 2019

I have tried to put 3 bikes on an empty bike rack and the driver said....no. I have tried it a couple of times and I have not been able to pull it off yet. But, like Daren said, it's up to the bus driver. I wish you good luck!!!

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If I ride the bus and I have 3 bikes with me can i put all 3 bikes on the bus If the rack is empty...?

Chamorro Pride | Sep 5, 2019
carolyn n smith | Sep 5, 2019

Im sure you will be able to put them all on the rack. Be aware that other riders uses the rack as well. Be mindful that as you lower the rack it's louder on the inside than outside when you're lowering and lifting it. Good luck.

Why doesn't bus 14 run anymore. Because bus 19 is a joke. The buses are always late. They take too much time talking to passengers. Can you please bring bus 14 back

Tobian Bradley | Sep 5, 2019
Jeneva Willoughby | Sep 5, 2019

The people answering these questions are not RT. You might want to call RT direct and let them know that #14 is needed.

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How much is a weekly bus pass and also what does a connect card give and and how does that work?

Helen Groom | Sep 5, 2019
Esther lehr | Sep 5, 2019

U can put what u want on the card and keep adding money when you go on line u set up user name and password to account a daily fare is $6 and single fare in 250being the reduce the orice down again

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What time does it open?

ヘルナンデスコーディー | Sep 5, 2018
i HODL | Sep 5, 2018

9am

where the place to get RT card for high school

Jorge Hernandez | Sep 5, 2018
deborah murphy | Sep 5, 2018

Call 916.321.buss Regional Transit phone number

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What time do rt office open?

Renee Mirrione | Sep 5, 2018
Thomas Ramirez | Sep 5, 2018

The office on 13th street opens at 9:00 am. It's only open on weekdays.

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Does the specific bus go to James Rutter middle school in the morning around 7 something ? If so what stops are before it ?

Kaylie Corbella | Sep 5, 2018
Eileen MacLennan Johnson | Sep 5, 2018

I agree with Matthew, it is easier and faster to plot route on Google maps with the transit option.

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Is it open today I lost my wallet n I need it really badly

Yun Joke | Sep 5, 2018
Esther Mooncrest | Sep 5, 2018

It is not open on weekends

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I need get new connect card

Rose Gaines | Sep 5, 2018
Jeff Saclamana | Sep 5, 2018

13 st light rail station

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WHY IS THE BUS 15 NOT HERE IT NEVER CAME I have been sitting here waiting for the bus 15 at grand a clay street it was supposed to be here 11 after the hour

Etienne bonton | Sep 5, 2018
Denise Marie Phillips | Sep 5, 2018

Sometimes things happen and it causes the bus to run behind schedule

Where i get monthly bus pass here at fruitridge & stockton blvd. Sacramento ca

Ugochukwu Abiakam | Sep 5, 2018
Joseph Gamble | Sep 5, 2018

You can buy monthly passes at the ticket machines located in the stations, but with the money involved I would advise against that method. Going to the sales center at 1225 R Street (Via light rail to the 13th Street Station) is your best bet, or as mentioned by someone else, you can use the Zip Pass App, which if you are paying with plastic is your best bet.

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What buses would get me from Whitelock Pkwy in Elk Grove to 3821 41st ave

Denise Johnson | Sep 5, 2018
Henry Cheung | Sep 5, 2018

Take 157 (EB) to Cosumnes River College, then 55 (NB) to Florin Mall & Florin Rd, then 67 (WB) to M L King Jr & 41st Ave

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What time do they open

Andre Meyer | Sep 5, 2018
Valerie Nelson | Sep 5, 2018

I think 9 or 10

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Does a bus take you from woodland to rio linda at late night?

Maria Miramontes | Sep 5, 2018
chef ernesto | Sep 5, 2018

No im sure

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Which bus goes from sac high to meadowview road

dedrick suggz | Sep 5, 2018
Joseph Gamble | Sep 5, 2018

None. The 67/68 can connect you to 29th Street light rail to get to Meadowview station via 16th Street station, or you can walk to Broadway and take the Westbound 51 bus to connect to Broadway light rail and ride to Meadowview Rd.

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