Xfinity Store by Comcast

Category: Internet service provider in San Jose, California

Address: 1566 Monterey Rd Unit 20, San Jose, CA 95110, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–6PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Tal Genkin

Aug 4, 2022

I was able to disconnect from the service (due to moving to Europe) very quickly and without hassle. The rep was kind and helpful

Hyon Lee

Jul 13, 2022

This is where they send the mentally retardant drop out students... because I had to go to the Saratoga store to undo their mistake. I still couldn't use my phone for a week. Why would anyone come here?

Kelly Hutchings

Apr 16, 2022

I made an appointment and it was so much faster. The customer service is great and friendly. The only problem is xfinity took away some of what they can do in the store.

D T

May 15, 2019

The store is a pretty busy place. The staff is friendly, although not overly. They don't appear to care one way or the other if they have your business or not.

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Questions & Answers

what time are senior hours. and am i a senior if im 63 years old

Raul Sanchez | Sep 3, 2020
Charlotte Coker | Sep 3, 2020

Yes! Comast has senior hours (the first 30 minutes) after opening on: -Tuesday's -Wednesday's -Thursday's The ages are 60+

Why isn't there an actual phone # for this facility? The 1-800 doesn't even recognize this as this being the closest center to my house. I want to fine out there new years day hours. What a joke of a company!!!

Foo_Fightin | Sep 4, 2019
Ruth-Teresa Lozano-DeMello | Sep 3, 2020

Yup you are correct, calls go to a call center so the agents at the service centers can direct thier attention to the poeple who go in.

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Hi, did Comcast company have any promo for no income and older 60 yearso program.thanks

Tony Lu | Sep 4, 2018
Becky Murillo | Jul 5, 2022

Xfinity now provides Internet Essentials for qualified, low-income customers. It's 9.95 a month for internet service. I have a Roku hooked up to my TV and I couldn't be happier. No more cable bill! Thank you, Comcast!

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Hard to go there with a child and can use restroom

Juan Marin | Sep 4, 2018
Laurie Silva | Sep 4, 2019

If you have to pay a bill you can got to a teller machine inside the facility. You do not have to wait in line. I had called the customer service line to order what I needed and just walked right in and picked up my equipment. It made everything go smoother.

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The service is horrible, very slow and very unfriendly, very bad service, I do not recommend going to that store, the manager is the worst.

Marco Chavez | Jul 5, 2022
Jessica Aguilar | Aug 4, 2022

Foo many people. Walked away

Can I request appointment

Roman Kowalczyk | May 6, 2022
Kelly Hutchings | May 6, 2022

Yes. And it makes it so much faster and easier.

open hours on Friday?

bruce wallace | Mar 7, 2022
James Wiley | Mar 7, 2022

I believe that they are open from 10AM to 7 or 8 PM today.

Spanish speaking?

Jose María | Sep 3, 2021
Heavyn Anderson | Sep 3, 2021

And! :)

I have a router belonging to Comcast for business and need to return that..what do I do?

Alida King | Sep 3, 2021
Sylvia Silva | Sep 3, 2021

Take it to UPS & they will send it to comcast or you can take it to the comcast store.

I have the greenbox lock my drive way. How can I ask them for remove?

Huy Nham | Sep 3, 2020
Donnie Darty Jr. | Sep 3, 2020

You will have to call for an appointment. It will take several days.

what is the self kit includes

Patricia Chavez | Sep 3, 2020
Patti Ann Van Tuyl | Sep 3, 2020

Don't know, tha for their employees to answer

Do I need to bring in my old controllers to get new ones?

David Stypula | Sep 3, 2020
Sabrina Rocha | Sep 3, 2020

I brought my controller's back for Xfinity to recycle them.

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Is the xfinity office open on Monday 5/27/19, Memorial Day?

Janet Ly | Sep 4, 2019
Michael Achterberg | Sep 4, 2019

Probably not.

Is it busy today

Miguel Sharkie | Sep 4, 2019
Patricia Martin | Sep 4, 2019

I am not sure but they usually get you through fast

I need to sign up with Comcast DSL, do you have vietnamese speaking rep can help me?

Tom Vu | Sep 4, 2019
Gin Shear | Sep 4, 2019

They do have someone to speak your language anything when she needs someone is there to help and Comcast does not sell DSL as old school

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Can I turn in the equipment at this store to close my account?

Cynthia Hutchinson | Sep 4, 2019
Hector Garcia | Sep 4, 2019

Yes. Make an appointment to be helped faster before you go in.

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How do you call the store

Darren Gray | Sep 4, 2019
Hector Garcia | Sep 4, 2019

You can't. There are no inbound calls to the stores.

Is Monterey rd store open today

Julie Ortega | Sep 4, 2019
Tony Cardoza | Sep 4, 2019

Yes

Why haven't I received my phones

Pamela Tirri | Sep 4, 2018
Hector Garcia | Sep 4, 2018

Online order? Walk into the store or call xfinity mobile and check the status.

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Im moving how long in advance do i need to call in,to transfer it over,also Security system

Rolondo Johnson | Sep 4, 2018
Ramona Turner | Sep 4, 2018

I would reach out to them 2 weeks in advance. They may have you go down and pick up new equipment and install it once you relocate. They change their protocols from time to time but they are getting better, faster with moving services.

I have to return my modem. Do I have to box it up or can I just drop it off..

Charles Moggia | Sep 4, 2018
Skanda Bhargav | Sep 4, 2018

Just drop it as is. Make sure you also return cords if any.

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Lost my remote. How much for replacement

Henry Vasquez | Sep 4, 2018
Shane Periandri | Sep 4, 2018

You can return your box for an upgrade. Let them know the remote was lost. They'll replace for free.

Can i turn in my cable box and pick up my new one at this location?

TheShadowBenethMe | Sep 4, 2018
Conrad Paz | Sep 4, 2018

Yes, i recently did the same.

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