S&G Carpet and More San Jose

Nancy Harrington

From start to finish, it was a good experience. The process easy, well coordinated. The sales floor was helpful and I never felt pressured. They let me take my time in choosing flooring and installation dates. It was a very laid-back experience. I'm very happy I

Lisa Dell'Osso

We had flooring and carpet installed and our experience was amazing from the beginning with Diana who is awesome and her caring professionalism is above and beyond! The installers again fabulous, Omar and his team worked hard and efficiently to make our home beautiful! Thank you Mike for your expert hiccup solving our existing floor after the year out! You really acted about making us happy with an amazing outcome which we got. Our Sincere gratitude to all of you Lisa and Loren Dell'Osso

Wendy Niles

Update - I am a repeat customer and in February 2022, I dropped by S&G again to find out about replacing my upstairs carpet and took the chance to see if Shawna was there. She was and actually remembered me - probably due to the review I did 2 years ago. She walked me through the options given I have 2 cats and wanted something in stock (so I didn't have to wait) but somewhat stain resistant. I brought home some samples and settled on the Softly Perfect Antique color - I originally had cream colored carpet that was lighter in color but had so many stains from 11 years of living in home and having added cats in last 5 years. That month had the 20% off plus they pay sales tax deal. Steve came out to measure and really saved us money by trying different configurations so that the least carpet square footage was needed. We have 3 bedrooms, closets, hallway and the stairs on the upstairs to replace. Joel and 2 other people came and did the job in one day from 9 AM to 4 PM. They did forewarn us afterwards that a few staples might still be lingering so we did find a couple. I love the new plush carpet and it's so much nicer vacuuming new carpet a week later. We moved our own furniture and I didn't think it was possible to do all that but we scheduled the carpeting for Monday two weeks out so that we had time to plan our strategy to move our stuff downstairs. See the added photos although the lighting seem to vary from picture to picture. Written in Jan 2020 - I dropped in the S&G Hillsdale location on Friday afternoon of January to find out about replacing carpet with some type of flooring that was easier to clean. I met Shawna who explained the different options. I settled on waterproof core given pets and ease of cleaning up any spills. I brought home 3 different color samples that day and returned them 2 days later - settled on Seattle buckley series - given a rough estimate of $5000 for 2 rooms and steps. Scheduled for someone to come measure 2 days later and Lisa came out to measure the 2 rooms and steps and price came out close to $5700 or so given winter sale (510 sq ft including 15 steps) Made a 50 percent deposit and awaited for in stock flooring to be shipped - which arrived about a week later. All my questions via emails were answered. I scheduled installation to start literally two days later, estimated to take 2 days. Felix and his helper arrived around 9:10 am (given 2 hr window to arrive), they removed carpet and did flooring in two rooms and placed back the baseboard. Second day they came to finish steps. The last step had a rounded edge and they spent a great deal of time making it a rectangular edge instead so built the wooden corners. Thus they needed to come back for third day on a Saturday and finished around 1 pm. They cleaned up after they left and removed any remaining planks. I was quite impressed how beautiful the flooring came out especially the stairs. Since it was done in January, it was easy to get everything done in about 2 weeks from start to finish when company is not so busy. It would help if someone is home and around as their equipment set off our fusebox. Even one of the managers dropped by on first day to check out the work. We moved all our furniture ourselves but you have option to pay $75 for them to move them.

Bev Manzano

Really great value, products, and installation. We had new waterproof core laminate flooring installed to replace a badly-dented bamboo floor in our kitchen and an old carpet in the adjoining family room. We chose a grey-washed oak wood look. We also replaced our cracked entryway tile with a waterproof core laminate in a stone pattern. Customer service was very helpful, courteous and professional. The only problem we had were a few miscommunications about appointments due to there being so many different offices and locations to deal with. Other than that, I highly recommend S & G. We have had nothing but compliments from everyone who sees our new flooring.