NAPA Auto Parts East Point

Andrew Lane

Bought a four pack of spark plugs. They didn’t check to make sure there was 4. I ended up with only 3 plugs. Went to return and they were not in stock. They ordered them and I Ended up going back for a third time to get what I needed. When I got there, I was helped by the store manager, Eric. I asked to exchange the entire pack rather than him give me a single additional plug. I stated that I was suspicious of the other plugs considering I was missing one beforehand. I was accused of being overly suspicious despite being told it would be OK from the employee who initially ordered them.

Fernando Ramírez

The person in charge is disgusting when you go for a guarantee without hearing what the problem is, he responds immediately that there is no guarantee and that the part cannot be defective since everything they sell is perfect. I went to face Erick who says that he is the person in charge. and when he arrived at the store he did not want to show his face, he has terrible customer service, that's why I do not recommend it

Crystal dom/fem leo

I'm VERY DISAPPOINTED WITH THIS PLACE, I ordered rotors two weeks ago with two employees telling me straight lies. The Store Manager Eric Snyder was very rude by stating" I WASN'T HERE " while Shrugging his shoulders. I asked for his name and Corporate's number. WHYYYYYY not try to find a solution instead of a Oh Well attitude. Ms. Terry was rude as well,if you don't like your job find another that suits your needs.

Jay Norriss

The employees are snarky and lack general knowledge of their job. I would recommend this place if you aren’t trying to finish whatever you’re working on. They’ll make you come back, because you’ll have to return everything that they sold you.Thanks for taking time to write a review. We appreciate your honest opinion and we will pass this along to our Customer Experience team . -NAPA