ATM (Key Bank)

Paul Cross

**PLEASE BE ADVISED** Their ATM machine has been having multiple issues. Few weeks ago going to make a deposit an older gentleman's debt card was eaten and would not give it back to him, it spit it out to me during my transaction. He had to go inside to get it, however the machine gave it to me. I I went inside the branch and gave it back to the gentleman, anybody could have taken his card and left with it. Yesterday during my cash transaction I was depositing money as cash through the ATM and the machine ending up having an issue, spit my cash back at me except $400 end up eating my debit card. I went inside the branch to retrieve my debit card they were able to get that however could not and refused To retrieve my $400 it ate and told me to call customer service. They have known about the ATM having issues and have yet to fix the problem. Please be very careful using this atm!

Joe Stoehr

I rarely write reviews, and this is only to warn folks of the "$x00 for opening an account" offer. I am skeptical by nature and asked specific questions about this account offer, as did my wife. We were assured we would get the bonus. We did NOT. The branch manager Carrie "forgot" to sign up my wife so she gets nothing, and despite depositing double the minimum and setting up a direct deposit, a technicality of $10 on one deposit resulted in Carrie telling me I also did not qualify. I was sorely disappointed with Keybank, but more so with the branch manager Carrie, and the way she treated me (certainly not as a valued customer!). I will stick with OnPoint for my multiple loans, checking, savings, etc.

Legendary Blaze

Excellent Service! I opened up an account last month and no problems at all.

Miss Ginå

Excellent! I was treated like a person and not an account that has to be dealt with. Great variety of different types of accounts to choose from and was fast to set up. Most of all the employees who assisted me made my whole day and dont even know it.. :) Thank You!