Mercedes-Benz of El Cajon

Category: Mercedes-Benz dealer

Address: 1111 Wagner Dr, El Cajon, CA 92020, USA

Phone: +16193659439

Opening hours

Sunday: 9AM–7PM

Monday: Closed

Tuesday: 7AM–7PM

Wednesday: 7AM–7PM

Thursday: 7AM–7PM

Friday: 7AM–7PM

Saturday: 8AM–7PM

Reviews

Angela Weckmann

Jul 26, 2022

I brought my S550 in a couple of weeks ago to get the suspension fixed and a few other things looked at. The technician completed the job in a reasonable time and now I'm back to a smooth ride again. My advisor was Yousif, he was very helpful, kind and was a good listener when it came to my concerns. This location was also easy to get an appointment with so I will be bringing my car back for any future repairs. :)

Chris Aguilar

May 19, 2022

The Mercedes dealership in El Cajon California is a state of the art, beautiful dealership and they have a plethora of vehicles to choose from, many I have not seen before. The staff all seemed to be knowledgeable and professional and the service department is set up to get you in and out efficiently. The only complaint I have and it may fall on deaf ears is the cost of the maintenance. While you might think, well, yeah it's a Mercedes! The cost for service does not have to be as much as the dealership charges. I happen to own a fleet of vehicles that I use in a service business and have them serviced regularly, including my Mercedes. Even for top of the line synthetic oil, filter and parts I'm able to keep my Mercedes well-maintained for much less. But what the heck, if you don't mind paying $500 for an oil change and another $500 for a computer update, then go ahead, this facility will perform. Cheers Update: The service manager contacted me to let me know that they would provide a credit for our next service to offset some of the cost that we agreed might have been excessive. While I don't fully agree with the fees for some of their services, someone from management contacting me (the customer) when concerns arise is always the professional choice. I added one star for the effort. Cheers

honeylamb2424

May 10, 2022

I wanted to take a moment to give an Outstanding compliment to Both my service advisor, Gerardo, and to Colton, the gentleman in the loaner department. They went Above and Beyond to take proper care of my 2019 E450 Convertible, each and every time I brought my vehicle in for service... not to mention that they gave me the BEST customer service I could ever ask for. Nothing was short of Excellence in how I was treated, respected, and given back my vehicle in a timely manner! I Highly recommend bringing your Mercedes to this dealership for service and for any mechanical needs that need attending to. They care about your concerns and address them with a great outcome! I will be a continued, happy customer, for many years to come... Thank you!

crobean cafe

Feb 18, 2022

I have been doing business with Mercedes of El Cajon since 2019 now. The experience is unbelievable! They have treated me and my wife a lot better then any other Mercedes in San Diego County and in every aspects of it. The sales (Enrique is my sales person) sale manager (Shukri) general manager (Dan) are always welcoming me in a very friendly manners, (Cesar) in Service goes above and beyond to meet my expectations (and I am never disappointed) even when I am getting a loaner or order extra goodies ( for my personal addiction) parts department never disappoint, always very professional, polite, the dealership is always clean, very easy access from the freeway 8, for those of you who are reading this, please give yourself a favor and give them a shot, Mercedes Benz of El Cajon, job well done guys, keep it up 👍 if I could give you a 6 stars review I will 🙂

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Questions & Answers

What are the Covid safety practices like here?

Anonymous | Sep 3, 2022
Jesse Perez | Sep 3, 2021

The time i went, everyone was wearing face masks, there were hand sanitizer stations throughout the facility and social distancing areas were clearly marked.

2014 Mercedes E350, 100,000 ml service B, how much does it cost ?

Albert Foss | Sep 3, 2020
Alan Ambito | Sep 3, 2020

IDK I was there for a Recall notice

Do you service RV's with Sprinter chasis?

Robert Rasmussen | Sep 3, 2020
Ada- Liz Beskalis | Sep 3, 2020

Call the dealer

replaceing emissions fluid?

Jodi Dubert | Sep 3, 2020
Leo Hefner | Sep 3, 2020

Replacing emission fluids is not a thing. Adding DEF fluid for diesels is. Diesel exhaust fluid (DEF) is a consumable in selective catalytic reduction (SCR) that lowers NOx concentration in the diesel exhaust emissions from diesel engines.

Does this dealership charge you for a loaner car when servicing your vehicle?

Nicole Borsook | Sep 4, 2019
Byron Geonzon | Sep 4, 2019

No, they don't

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my Mercedes Benz C280 stalls and die at stop signs and hesitates to pick up rpm when you move what is the problem?

Adriel_Nc | Sep 4, 2018
NEYRA NIETO | Sep 4, 2018

I think you would need to deactivate that function. It help to save gas. There is a button to turn it off , its an A with an arrow. Call the dealer and they will be able to help you :)

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