SimpleTire

Kevin Hochstetler

This was my first time ordering from Simple Tire. The order was correct and arrived 1 day earlier than expected at my own mechanic/tire installer. So far I am very pleased. I have not seen the tires personally as my appointment isn't until the end of this week, however based on the photos my installer sent and his comments, sounds like we are good to go.

Scott the awesome dude

This story is crazy. First, want to say thier call service staff is excellent... however, the execution of customer satisfaction is severely lacking. First, my tire shipment was late... okay, they ship FedEx, no sweat. But then, the tires that showed up were the wrong load rating. Called to see what's up, they had a part number issue on their website and shipped me cheaper tires than what I paid for. Then, they dont have the correct tires in inventory... they also wouldn't swap out with like tires in inventory without me paying full price, and with no chance of having them by next week when i need them. So, I literally had no choice but to take tires of an incorrect load rating for a measly 10% discount, they denied the 20% discount i requested when they couldnt/wouldnt send me suitable replacements. I can say I'm not the least bit satisfied... last insult to injury, the shop didn't have my appointment information or my installation pre-payment... lets see if they at least get that taken care of before I get another bill. Update: They did get the shop paid for before I left, but I recieved less than a 10% total price refund like they said they would. They keep saying to call them and they'll take care of me on these online reviews... but when I call that doesn't seem to happen, weird?

Bo Diddley

Well this is a hard review (I’m torn between a 1 and a 2) I want to say the responsibility didn’t belong to SimpleTire but ultimately it does The pro’s: -The available data for the individual tires is amazing. All the specs are there. No issues getting the right tire for the wheel. -The selection -Ease of shipping -Select an installer near you and there are many choices -communication was great -The support staff = helpful friendly and responsive. -So far they are solid tires. Def like them The Cons: -tires didn’t arrive on time -which didn’t matter because the installer I chose changed my appointment date to a week later than I chose -I noticed I didn’t receive the road hazard paperwork I paid for and was billed. I contacted SimpleTire, they looked into it and then said “oh sorry not available on those tires”. They did refund me quickly however. Don’t put that option on the tire if it isn’t available. It DID have a factor on why I chose ST. - Their network installer that I prepaid for gave me 4 different excuses as to why he may or may not be able to mount the tires (let it be known I brought them unmounted wheels to put the tires on). They ended up telling me they weren’t able to mount them. If their installers won’t do truck wheels …state such on the website. Again I chose to use ST because of their reduced pricing and ease of use installers Between the road hazard (or I should say the discounted road hazard I didn’t get) and the install monies (I had to pay full install local prices) I had to pay later…..I could have bought the tires local, gotten road hazard and install from the same shop, less headaches and spent about the same amount of money. . Now I have no road hazard, no lifetime balance (cause I didn’t buy the tires from a local shop) and a ton of time driving tires and wheels around the city that I’ll never get back. Again the staff was very responsive, I received all my refunds quickly. But if their website and perks and installers are poor……that’s on ST. Ultimately they are responsible for what the sell and which providers they use. It’s going to be a 1 Lack of monies saved, product options advertised and not delivered.

Brian York

Absolutely no communication on order status or applicable shipping delays. Originally quoted for price with 1 day shipping, and given the urgent nature of needing tires to put on a car, the fact that the order was delayed 8 days is beyond reasonable, and the company offered a 7% credit when I could have had the tires locally for much less $ and in a shorter time period than the now week+ wait. Horrible. Avoid sites like this - free 1 day shipping nationwide with competitive pricing sounds too good to be true because it is.