Vaughan Place

Diane Pershing

I am really pleased with living at Vaughan Place. I am on the eighth floor and have a breathtaking view all the way to the Washington Monument from my balcony. The apartment is small but laid out well. Management is thorough and responsive. The rent is not nearly as high as other apartment buildings in the neighborhood. The area is excellent--fine, tree-lined streets for my morning walks, 3 terrific restaurants within a block, two large supermarkets, a pharmacy, nail salon, liquor store, all within a block or two. There's even an Urgent Care right on the corner for those of us getting on in years. I have underground parking, the heating and A/C are excellent. The only drawback--and it isn't a huge one--is that the appliances (in unit washer/dryer, dishwasher, refrigerator, stove, microwave) are not of the finest quality and I've had to have a couple of service calls to keep them working. But again, the rent is reasonable and I'm very glad I settled here.

Sulaiman Wasty

The worst property management in the entire Washington area. Do NOT move here--either as a tenant or an owner The leasing agents are prima donnas. There was a competent manager: Jennifer Webb who has moved on. Overpriced. Not enough technicians. !920s equipment and appliances., Rats and cockroaches roaming around. Structural defects in the garden and village apartments. Find a much better place in the neighborhood. Nicer places galore.

Emma Loventhal

I never write reviews, but I have to warn those who are considering living here, because it’s not the luxury it claims to be. 1. There are rats. You can smell them in the lobby, and hear the scurrying in the ceiling. 2. We had a large leak into our apartment from a pipe explosion above, and it was very much unlivable for a month. We had no hotel compensation, and had to beg for them to give us a month compensation on rent. The situation was handled incredibly poorly, the leasing office did not do anything to make the situation better nor seem to care. 3. During this leak, Trusew entered our apartment without our permission. We were not home at the time, and never consented to workers and apartment staff entering without someone home. He touched and moved around my roommates stuff, and we still do not know why that occurred to this day. As three college students (women) sharing this apartment, we no longer felt secure in Vaughan place. As stated, we never gave consent to have anyone from the building enter our place without us home. This was violated, and when we confronted Trusew, he denied the situation, and said he had spoken to one of us, but “couldn’t remember who”. This was extremely disturbing and unprofessional. 4. The gym always has broken equipment. 5. The pool is never open because the new company will not find a lifeguard. 6. Our toilet, washing machine, and freezer were broken almost the entire year here. We constantly had to have maintenance come, and it was clear when we moved in they did not do appliance checks as they claim. 7. Maintenance never comes when you want them to. They come when they please. This makes getting things fixed extremely difficult. 8. For most of the year, we had our upstairs neighbor doing construction, and the banging could always be heard above us, and often woke us up and caused disturbances. This is just a short list of the issues we have had this year at Vaughan Place, and the end as the lease is almost up.

Melissa B

PAY MORE, GET LESS! This should be the official motto for Washington, D.C.'s Vaughan Place and owner AIR Communities, where: *rent keeps going up, up, up *services keep going down, down, down Live here knowing the frustrations will begin the second you need anything, ever. Will you ever get the package you ordered? Maybe, maybe not...and don't count on anyone who works here caring. Per my fellow residents (because good luck getting ahold of management), Vaughan Place has outsourced its package "service" - so instead of helping you find the package they lost, they'll hand you contact info for an outside company and tell you to figure it out on your own. Need help with something else? Too bad. The people who work the front desk (with one exception) Just. Don't. Care. Or they're temps, and no one bothered to tell them where anything is. Get used to hearing "sorry, I don't know." Or, "try coming back tomorrow" (so it's someone else's problem). Particularly annoying is non-access to the fitness room; this amenity may be included as part of the steep price of living at Vaughan Place, but you probably won't be able to use it. Why? Because you need a special fob, which is fine, except that nobody at the front/concierge desk (which is actually in charge of the fobs) knows where they are, and there's no one they can ask. Sometimes, when they really dig, they'll finally find a fob but - guess what? It doesn't work. (Granted, I only tried five or six times; maybe the seventh would've been a charm.) These are just a few examples. Come live here and find out the meaning of utter and complete incompetence for yourself. An exception to the almost non-existent management and poor service: the maintenance staff, which seems to be doing its best under remarkably shoddy management. Pity. Vaughan Place had some issues before "AIR Communities" took over, but this level of apathy is absurd. And no excuses for new management "getting the kinks out" - unless the allotted "grace period" is forever. Come to think of it, the name of the new management/owner - "AIR Communities" - is incredibly self-descriptive: Any help or assistance you need is...like air. Invisible.