Cycle Works

Shanna Murphy

Enzo was so helpful from the minute I walked in. I had my daughter's bike needing some attention and he took care of everything. He even installed things I bought (lights and bells) for no extra charge. Very communicative and let me know what was happening. Very happy with Cycle Works and Enzo!

Don Carlson

I came into the shop about a month ago looking to buy a new bike. I came in looking for something I could take out Wilder Ranch and UCSC trails. I was originally looking for a gravel bike with drop bars and asked the person at the front desk. They had some Kona (Roves?) that the friendly gentleman at the front desk took down from the top rack and let me test ride it. I took it for a spin and was pleased with it, but I wanted to see what they had for handrail mountain bikes. I know that Santa Cruz has lots of good mountain bike trails and wanted something suited for a beginner but was capable. I was then directed to a Kona Blast, and after learning about the bike from the knowledgeable front desk mechanic, I took it for a test ride. The bike was fun, light, and I was very pleased with it. I had been to another shop closer to me and I didn't like anything they had at the store. This is when I took to Reddit and saw Cycle works was recommended by some locals. The mechanic took my bike back to the shop and did a once over to verify everything was working properly with my new bike I was about to purchase. They even aired up the front forks to the PSI suited for my weight. I took my new bike to Wilder Ranch and started putting some miles on the bike. I had the mountain biking bug and started meeting friends on the trail. Eventually I started riding more technical trails, and eventually, I crashed my bike hitting the brakes too hard on a turn. A week or so later I noticed some noise coming from my bike. A quick inspection revealed my rear wheel was not true. I took the bike in and spoke with one of the mechanics, who said they'd have my bike in and out in thirty minutes or so. I asked the mechanic about truing wheels and he was very helpful and knowledgeable. He explained the process to me in clear understandable terms. I took my bike out the day after getting the wheel trued and noticed the drivetrain was making noise while shifting. I brought the bike back into the shop. I had bent the derailleur hanger when I crashed the bike. I had the bike back within two hours and took the bike out on a fourteen mile ride the next day. The bike was shifting flawlessly. I cannot recommend this shop enough, based on the bike and accessory selection, and the excellent customer service and technical expertise provided by the service department. As someone who works in a technical role with non technical users, I cannot commend enough the ability for the service department to kindly and non judgingly provide expert advice to someone ignorant to the intracacies of bicycle mechanics. The service room even has stools for you to observe and talk to the mechanics while they are servicing your bike. All of the mechanics are friendly and helpful. This shop has had 3-4 bicycle mechanics working every time I have visited, meaning they can turn around any small issues in a half hour or less. I do not fear I will have to wait two weeks to get my bike back from this shop. The rapor and mood of the mechanics is very welcoming and open. No elitism or condescension like I have received at other bike shops. I will be returning to Cycle Works for all of my bike needs, even though they are not the closest bike shop to me. The service department makes a bike shop, and the service department at this bike shop makes it a bike shop, and not just a bike store or dealer.

Dominic Donato

Favorite bike shop. I always go to them when I need something. I have learned a lot from them. They helped build my bike. New drive system. Rides smoothly and fast.

M L

Incredible customer service. $8 per hour. Call ahead and ask to reserve the bikes with hand brakes! They were so accommodating and knowledgeable. Highly recommend!