Putnam Lexus

Isaac

I'm writing this on behalf of my Dad. My parents visited the location around two weeks ago to look for a Lexus Outback. Despite my parents speaking very poor english, Nelson has been very patient and warm both onsite and later by keeping us up-to-date about the car availability via text messages! I highly recommend Nelson if you are visiting this location !

Michael Kim

Kal and David were fantastic! Kal went over and beyond to get the car that I wanted! Kal was very communicative on when my car would arrive to the dealer from port. Also, the finance manger was super helpful and made the car buying experience a breeze.

George D

We've leased two RX450h F-Sports from Putnam, and had great experience with the lease experience. We decided to purchase the second RX450h at the end of our lease. Our sales associate, Taz, promised that the one wheel curb rash would be repaired and small chips on the front bumper be touched up as part of the CPO certification that we paid for. He also kept asking for a 5 star review whe Lexus sent us an email to review the Dealership. My wife took delivery of the vehicle and went away for the weekend. Upon her return home I closely inspected the car, and saw that the wheel still has the minor curb rash and the chips were still on the front bumper. I called Taz immediately and he said he would make an appointment for us. That never happened, and he quit answering my calls and texts. I called the dealership, and he answered one time, and said he would call me back in two minutes. That never happened as well. I called the dealership again and asked to speak with Taz's manager. I was now speaking with David, who said that he was Taz's manager. David basically told me that Taz should have never promised anything and that he would see what he could do for us and call me back. It's been a week, and I never received a call back. We are totally disappointed in this experience and will never go back or recommend this place again. Taz and David could have made things right, but they chose to lose a returning customer instead. Take your business elsewhere, don't purchase or lease from Putnam Lexus! If they or Lexus decides to contact us, I will up date this review.

barbara eckley

What an awesome, easy, friendly, helpful experience! From the time I walked into the dealership, until I walked out with my leased new vehicle, all the staff and sales people at this dealership were so pleasant to work with. I got 5 star service! I will buy another vehicle from them and I would totally recommend them.