Home2 Suites by Hilton Warminster Horsham

Janice Alexander

NOT PET FRIENDLY. $75 Overnight Pet Fee never disclosed. Booked on expedia, looked for a pet friendly hotel. No mention of this fee on the Expedia site, no mention when I called Hilton to ensure we had a pet friendly room. Go to check in, "oh there's a $50 or $75 fee for your dog per night". I was late for a funeral and had to check in, told them this was not disclosed. On checkout, they printed my receipt there was no pet fee on my receipt - but then a day later, the $75 pet fee was taken out of my bank account. I've emailed and called Hilton several times and am getting "they followed protocol or procedure". Total rip off, I never would have stayed at this place had I known they were going to gouge me for $75 for the dog. Beware dog owners, this place is simply not worth it, the room was ok but didn't smell clean.

Bradly Lucas

Overall not as clean as I was hoping. I was pretty disappointed in the room cleanliness, especially in times of COVID when everything says “deep cleaned”. The only thing pleasant about my stay was the front desk girl that checked us in. She was kind enough to change our rooms after walking into one that clearly was not cleaned. You’re better spending your money at a Marriott down the road. As a Hilton member, I would have expected more. Cleanliness is a huge for hotels, now more than ever. Unfortunately this stay left me hesitant to continue my membership with Hilton in the future.

Rocco Mandaglio

Chose to stay here based on my last experience at a Home2 suites and I am a Hilton honors member for years. Wow this place is awful. Staff is rude. Upon arrival we were greeted with "Can I help you?". We walked in with suitcases....what could we be there for? The front desk throughout are stay were Ignoring guests because they were too busy gathering at the front desk complaining how awful the management is. Breakfast was not edible. The breakfast sandwiches were old and rock hard. The juices and oatmeal were watered down. Thought this was just an off morning so decided to get up earlier the next morning to see what the breakfast offering was. It was worse. There was a plumbing issue and breakfast was pared down...but the breakfast sandwiches were still rock hard and the mini "omelettes" were burnt and hard. No idea how that could even happen. But no problem, the staff were still at it complaining. And who ever has the key to the sales office come in the building on her phone wearing a black romper and nearly knocked us over as she ignores us heading over to unlock the sales office. I can only assume the phone call was more important than guests The room was dirty with minimal provisions...a roll of paper towels with only 4 paper towels left on it. A dirty bathroom floor. Seems they have some management issues here and rather make excuses o and cut corners than actually make changes. Instead of asking people to call and discuss it, read the damn review. I'm not sure how I can possibly give any more details. Whatever is going on here, you should address it directly instead of avoiding it by asking people to call.

Bernadette Tarlo

It was a little home away from home. Staff was super friendly. Superior manager! It was the 1st day for the young lady at the counter. She had a bit of a rough day. We've all had those! She was poise, and lovely regardless of the trouble she unfortunately had to encounter. Multitasking at its finest!