Sutter Health Palo Alto Medical Foundation - Mountain View Center

Ern Bauti

Mountain View Lab hours, the team works great, fantastic service, you can schedule a Lab appointment on line or use the mobile app, this allows you to get in and out.

Cynthia S. Lin

I had positive experiences with PAMF in Fremont, so I chose to start care with PMAF in MV when I moved here, hoping to receive the same quality of care. Oh boy, was I so wrong. I scheduled and went in for a physical exam, a covered preventative care. I met with a NP due to the shortage of availability from MDs. The NP asked routine questions regarding various aspects of my health and suggested to order lab tests. Never once in the appointment where the NP indicated that some questions SHE ASKED were outside of the coverage of preventative care. I didn't even ask questions that could lead the discussion into something else rather than a physical. To my surprise, I received a bill indicated two services for that day, preventative care AND a medical office visit. I took my actions to appeal and obviously the billing department states "our provider said she did this!" to justify the billing fraud. I took my action to appeal again and it was quite a disappointment that the billing representative was strongly suggesting that "nothing is going to change the fact you have to pay us." I scrolled through other Google reviews on here and it seems like this is not the first time that PAMF MV providers engage in billing abuse. I'll continue to my effort to appeal and otherwise report billing fraud behaviors to California Department of Health Care Services.

Hypro Teddy

I saw a doctor here by the name of Yanjun Wang, MD. She misrepresented what happened during a preventative checkup, resulting in a ridiculously high medical bill. When I asked her to explain why she wrote inaccurate notes about our visit, she acknowledged it should be fixed, but not before she blocked me and told me she's too busy to actually take action. If you check Dr. Wang's page on Yelp you'll find many patients with similar experiences. The main criticisms are centered around asking a vague question during a routine check up and billing you as if she performed some sort of specialized medical service. In my case, she pretended she performed some medical tests that never happened and diagnosed me with a problem that we never discussed. Please be careful because Sutter hospital does not have a process in place for handling these disputes; it's the doctor's word against yours. Instead, Customer Support will refer you to the billing department, who will refer you to your doctor, who will refer you back to billing. Each group will just shift the blame until you give up and pay them for medical advice that never happened.

Selim Mert Bayar

Came here for urgent care at 11:30am and we’re still waiting for doctor (03:00pm) no one cares about patients, no one knows where is doctors and no one responding. First and last time coming here. Instead of coming here I rather die at home. Useless facility, useless Hospital, useless employees. Worse experience in my life! Definitely stay away from this hospital If you don’t want to waste your time and money!