Goodwill Lakeside Store

Madeline Quartaro

This Goodwill used to be one of few in the Denver area that gave me that adrenaline rush when you find a great item for a great price. I frequent this shop about once per week and it used to be that I found at least one jaw-dropping item. It's been months since I've come across that. The brands and items still exist, but they charge more than 50% of retail cost! The most egregious example was a Free People sweater that had tags with the retail price of $118. What did this GW charge? $90... LOL. You could have bought it off the clearance rack at Free People for less... and GW got the item for free. The staff and the hope they change their prices is what keeps me coming back. And the staff being the staff - not management. On one occasion, I had a return. As a frequent GW goer, I knew management had to come and process the return. So, like always, I told the cashier I would wait to the side until a manager could come. I believe the cashier had to call on the PA system 3 times AND an off duty manager had to go into the back and get the manager. I've spent many years working retail and know that the delay is not the cashiers fault. Yet, the cashier clearly felt horrible for the wait and was extremely apologetic. After about 20 minutes of waiting, the manager arrived. She didn't even say hello to me let alone apologize for the delay. Then, she proceeded to explain to the cashier how to process a return - but stated what we were both thinking... cashiers don't have the codes to process of a return. Odd power trip to display in front of a customer. Lengthy post because I've shopped here every week for the past year. The employees and occasional good deal keep me coming back. Actionable items to this GW - I highly suggest pricing your items at a reasonable price point (and do some research if you want to mark up. Almost all retail stores will drop their prices at least 50% before the retail store parts with the item) and maybe give management a lesson in customer service - the cashiers could probably lead that training.

Anthony Langlois

Thrift shop with most of the good stuff picked out and sent to the online store. Rarely has any good stuff anymore and prices have skyrocketed. Not worth the trip we made and hasn't been for a while.

JJ Mo

For a better customer experience it would have been nice if a sign was up front at donations stating not taking furniture rather than I wait 15 minutes in line and drive up to unload and notified they were not. When I asked of another Goodwill near by accepting furniture, thry had no clue, again it would be a much better customer experience if they had such information readily available.

Christina Guzzo

The employees are very nice. The prices in that store are very expensive. I’ve been to other Goodwill‘s and they are so much cheaper. They also put out a lot of chipped items