UPS Freight

Joyce Powell

If I could give no stars I would. Lies, Lies, and more Lies. Told my order would be delivered 3/14/2022 and only 5 out of 25 tables delivered. They can't find 20 round banquet tables. Monday 3/14/2022, I was told they had found the order and would deliver on Wednesday 3/16/2022. Called this morning and told, no drivers and the other portion of my delivery is missing. Worst customer service - call and they hang up on you. I'm waiting of over $5,000 worth of tables. No resolution to my problem

Federico Schauvinhold

Terrible Service. Rude employees and was told my freight order would arrive between 9-2 pm. Never arrived even after multiple phone calls. Staff hung up on me. Avoid this place.

PBA 275

The absolute WORST and RUDEST customer service!!!! They called me on Friday at 3:00PM to schedule a delivery. I called them back six times at 3:15PM because no one would pick up the phone so I left two voicemails for them to call me back. Needless to say, I never received a call back ALL weekend. Tried calling again numerous times on Monday and Tuesday and still NO answer! I then resorted to calling the main UPS freight line and they were also unable to reach anyone at that location. They left them an URGENT note for them to call me back between 9 and 10AM on Wednesday and what do you know STILL no callback! I’m now completely fed up because I still get no answer or call back from Moonachie so I try the main line again. They were FINALLY able to patch me through with a representative who was not only completely rude and obnoxious but she couldn’t even apologize for not returning my numerous calls and voicemails. Then she had the nerve to lie to me and tell me that someone tried calling me yesterday when in fact NO ONE called or left a voicemail! I’ve had it up to here with this branch and I will NEVER place another UPS Freight order as long as I live. Horrible, just horrible.....

Lisa Ostros

Worst shipping experience! Took 3 days for them to actually arrive for the scheduled pick up. Was given excuses every time I called to see why they have not arrived yet. I understand being a little out of the scheduled time for a pick up, but being told its going to be 5 hours past the scheduled time is ridiculous, and that's even if they get here! This is the last time we use UPS, unreliable and not even close to being punctual.