La-Z-Boy Furniture Galleries

Vickie Guinn

The people that work their are very friendly and helpful. Any question I had they were able to answer it. I bought a chair their about 8 years ago and it is still good. So I know things are made well.

Chris Hamby

I really wasn't looking forward to the furniture shopping thing considering what it has been like in the past. I am leaving this review because of my experience this past Sunday. La-Z-Boy and Chris at the Greensboro store made this time a pleasure. Chris was not pushy at all and was extremally patient with us. He left us to make our decision but seemed to always be there when we had a question. After we made our decision, the rest of the process went just as smooth. Chris, I can't thank you enough for taking care of us. We left the store feeling very happy about the entire experience so far. I'll update after delivery.

Jenna Valero

It was like they didn’t want to make a sale. They say they deliver within a 75 mile radius of their distributor. We live 57 miles from store & distribution, but the sales woman first told us they couldn’t deliver. Then told us because it’s 57 miles away they would void the warranty and wouldn’t be able to do service (if ever needed) on the furniture because we were 57 miles from them. Mind you the radius is SEVENTY FIVE miles. So when you’re going to spend a few thousand dollars in their store they will throw out your warranty because they “can’t” go outside their radius(if purchased we would still be well within that 75 mile radius). Then sales woman Wendy, laughed in our faces and said “so you’re going to haul a sofa all the way back here to have it serviced since you’re not in the radius of service”, (obviously if something was wrong and your staff won’t come repair it, yes, we would haul a couch an hour back to the store to have it repaired, because most people don’t just throw their money in the garbage). They definitely did NOT want to make a sale. Horrible customer service skills. All in all this doesn’t reflect the furniture, this reflects the Greensboro store & staff. It’s sad when you as a salesman don’t know the details of your job. I am sure we are NOT the first to live an hour from the store, so this should be information you’re sure of but, they would have to call tomorrow and make sure it could be delivered. Once again if you know your radius is 75 miles and you can punch in exact addresses (ex: distributor to home) you should be able to deliver the furniture the 57 miles. If you work in sales your job is to make a sale. Overall highly disappointed, if you don’t live within a couple miles of the store don’t worry about going because they won’t deliver or service your furniture & to top it off they will just throw away your warranty after you spend thousands of dollars on your furniture! Best of all the store was having an “everything must go” renovation sale but they still did NOT want to sell anything, must be a very hard job when people want to buy furniture and you say no! Go to Winston-Salem. The staff is amazing.

Izzie Wizzie

Sales person very helpful, knowledgeable and professional. Good selection. I did think the prices were a little high. I would have thought it being a lazy boy gallery the prices would be lower than at a furniture store. But I was wrong they were higher than most stores I checked. But I was able to get it right then.