Family Medical Center

Sarah

We had a good experience at the ER. We got in immediately and my daugther got looked after by fabulous nurses. After a few stitches we were good to go back home.

Paulo Cerqueira

Just left their urgent care department due to back pain from a nasty fall on black ice on Friday. The nurse practitioner stated the source of the pain was the back of my ribs and I had x rays. Results showed no fracture and they concluded I strained my back. The nurse practitioner offered to prescribe me muscle relaxers for the pain and asked if I wanted a note for work. I conveyed to her that I would like to try going to work but was concerned about pain management as my job requires manual labor. She stated the muscle relaxers would make me tired and I should continue taking ibuprofen as I have been and give it 7 days. I then asked if there was a type of back support i could wear to help minimize the strain and minimize pain. The nurse practitioner told me I could do whatever made me more comfertable and told me wear yo exit. As I exited she we exchanged a good night and she told me to try not to slip. Immediately she and some of the staff began to laugh...as much as I love a good joke. One made at the expense of a patient injury and how they reported it was sustained is the last thing anyone in pain wants to hear. Sorry if my injury wasn't severe enough to warrent being treated with dignity. But with that said if my injury was worse I would be at Winchester or Melrose Wakefield hospital. I found the comment to be in bad taste considering it was a clear night with no ice on the ground. But I'm glad at the end of the day I was able to brighten their night with my visit.

Priscilla Fitzgerald, ABR, CBR, GRI

I have to say, I have never had those bad experiences. I have been there many times over the years and staff is always nice. The doctors do the best that they can and I have never been misdiagnosed. I usually follow up with my personal md after a visit. I was really surprised to see such bad reviews. I go at least quarterly for blood work. The lab people could not be nicer. Sometimes I need to wait, but its because they are busy and I go without an appointment.

Andrew Nicholas

This place is the least helpful care center I've ever experienced. 30 minutes just for intake when we are the only people in the waiting room is not "urgent care." Nobody we encountered had any sense of urgency and nobody even cared that the patient was having trouble breathing. If you can avoid going here for care, please do. It is the slowest and most inconsiderate "hospital" I've ever been to.