Merrimack Valley Credit Union

Beverly Romano

Can't ever get a live person. No one can answer my questions and im.tired of the automated system. Their app is not user friendly and too many quirks with it.

Diane Packard

I needed to go to the Haverhill MA location to deposit money, and drop off my mother's death certificate. She passed away on New Year's Eve. I made my transaction with the teller, and told her about my mom. She told me that the lady sitting in the office would help me. I walked into her office, she looked at me annoyed, told her who I was, and what I needed to do. She grab the death cert from me to make a copy, she storms off, and a few minutes later came back. She then tells me that I have 90 days to close this account. I tell her that I was not sure if her estate will be settled in 90 days. Its a joint accoint, and after 90 days it should just flip into my name. She said, its not your account, its your mother's, and she is dead. No amount of tranning can fix this issue. I plan on calling the manager of this branch. This person needs to be fired. I will not wait the 90 days, after all checks clear, I am closing this account. I will never do business with Merrimack Vally Credit Union again.

Libby Doc

MVFCU is the best! I had an issue with my vehicle loan, I paid it off, check had not hit my loan. I needed to stop the payment from paying off the loan as I was selling it that same day to Car Max, and they wouldn’t buy it unless there was a loan balance of I had the title. Laureen was able to locate the check, call the Seabrook office, and reverse the payoff. It worked! I was able to sell the car and all worked out perfectly. All due to Laureen and the Seabrook office. That’s great customer service! Thank you MVFCU! I am iOS the almost owner of this beauty, financed with MVFCU!

Gina Sabanty

I was one of the original member service reps hired to open that branch in Haverhill. Even though I no longer live or work in Haverhill anymore, I still do all my banking there. They are wonderful people.