JCPenney

T H

Visited today to buy a suit. Joseph assisted us in an uncommon way. I needed a special ordered suit. Joseph is knowegable, polite, no pressure, and helpful. We also needed a new mattress but not thinking about one today. He navigated us throughout this process and we left feeling pleased with the knowledge that we recieved a good price and excellent customer service. Great to have top rate service.

Velina Flowers

Went to return items purchased for grandkids,unfortunately I didn't have my receipt and received absolutely awful treatment. Items were purchased on my Penney's charge. First time was told must have charge card(I didn't have when purchased,they just looked it up). Went home,found card came back. All items were new,tags on items. Sale person couldn't locate, called for mgr(sales person had poor attitude),waited 25 minutes for mgr/never came,I found mgr as I was leaving(name given by disgruntled salesperson- Joseph). Manager located receipt in file but only refunded pennies for items-Not what paid! Advised allow only 60day returns. This policy Should be listed on receipts and if you can see what was paid you should be refunded that amount. Very poor service JCPENNEY!!!

Barbara McKinley

I would like to give a "shout-out" to Kiara who helped me in the Catalog department. She greeted me with a smile and was very patient and kind to me. She was so helpful. Yes, she should be one of your valued employees. She also was not afraid to ask another employee "how to do". She deserves 10 stars in my appointment. I so wanted to give her a hug! Hugs and much success to her in whatever path in life she follows.

Josh Fox

The store seems disorganized every time I go in, but I like their selection and prices. Weirdly, the loss prevention guys were standing around the store in a few areas I went through just chatting the last time I was there. Nothing wrong with it, it was just odd and a little distracting.