Tinkers Premium Power

Bill Clancy

Have used them for years to maintain my lawn tractor with good results but hit a wall with them this spring. I got the tractor to them with plenty of time to be ready for mowing season. After $700 work including replacing blades and belts they dropped it back off. First time I went to use it the blades would not turn. After 2 days they came out to look at it and discovered the mechanic had left the belt guards off and the belts either where not installed correctly or would flip off the pulleys when detentioned. They looked around at the shop and discovered my belt guards and the related hardware sitting on the bench. This raised a number of questions for me: 1. Who/how was this guy trained and who supervised his work? Did it get a pre return inspection by a competent mechanic or supervisor? 2. Don’t they test run equipment before returning it? 3. If you have “extra parts” lying around on the bench does that not indicate a problem you should check into rather that wait a week for the customer to discover it? So the good news is they apologized and made it right. The bad news is I’m now wondering what else may be messed up and hasn’t surfaced yet as well as whether I can trust their work in the future. I have used them for years and had gotten very comfortable with their service. However this was really bad/dumb and was readily avoidable if they had been on their game Lesson learned for me.... be there when they return your equipment and force them to run it while you watch.

Daniel Chesnut

The personnel are friendly enough but 7 weeks to fix an electrical problem on a Briggs and Stratton seems extreme. It appears I paid for the technicians education as well. I won't be going back. Follow-up; The 'repairs' did nothing and through my own investigation I found water in the carburetor bowl and enough rust to plug the fuel port. After a good cleaning the engine ran fine. Should have thought this would be something a quality mechanic would have checked.

WorldBeFree1970

Paul and Mark are awesome people. Honest, informative and know their power equipment!! Wouldn't buy a mower anywhere else!! We financed a new Ferris zero turn mower, and Paul made the experience simple and pain free!

rose valentine

Dropped off lawn mower. 2 weeks went by i called them (a courtesy call from them would have been nice) i gave them my name said i was checking on my lawn mower and was rudely told we will call you when its ready! if you didn't get a call its not ready! so i give it another week (week 3 now) this time told its in the shop! now i wait another week & a half. they say we are contacting warranty co. So i said i will just pick up my lawn mower. i was able to pick it up the same day. so they had it for over a month and didn't accomplish anything! not even a courtesy call! In my experience with this place, I WOULDN'T RECOMMEND!!