Sears Appliance Repair

Randy Pesano

Frank was the technician. He is very professional and skilled and I wouldn't have anyone else work on my tractor. I highly recommend him.

mairy miano

The Technician was great. The customer service conversations to get a re-visit left me frustrated and extremely angry. They seem to be reading from a script no matter how hard i tried to get them to send a tech in less than four days. I had a machine that was filling on it’s own and they were oblivious.

Jamie Wilbert

I want to make it perfectly clear that I was satisfied with the technician who came and worked on our refrigerator. I do have extreme frustration over the customer service through the toll free number and through the live chat on line. This is a Kenmore Elite that we purchased in 2015 and this is the second time already that the compressor has failed, leaving us with no refrigerator. The hold time on the toll free line is at least 30 minutes or more and the available appointments are too far out in the future to be helpful to anyone who is without an appliance they depend on. The appointment is always booked for "8 AM to 5 PM" and they will not give you a smaller window of time. I had to cancel appointments I'd had for 6 months in order to be home to wait for the tech. I had to wait 5 days for the first appointment to diagnose and then another week for an appointment when they had the part. That day, I got a call at 2 PM saying the tech went home sick and the next available appointment was the following week. Where is their back up plan? Why do they not have more techs so they are not booking out a week? Once the compressor was installed, I went to load up the refrigerator the next morning only to find it was not cold. I spent 2 HOURS trying to get a tech back and still had to wait five days for the next appointment! The manager "was not available" to speak with me. My call was disconnected and the person did not call me back in spite of having my number to do so.

matthew daynard

The good, the bad, and the ugly! The good: Overall, your service was very good, in that you fixed my fridge and exhibited that all-important attribute of "sticktuitiveness" that got the job done and saved me lots of $$. The bad: Your first visit resulted in a misdiagnosis and the replacement of a part that was not the cause of the problem. The ugly: One week later your technician determined the actual cause of the problem and ordered the replacement part. Five days later the part was delivered. Another nine days later the third technician came and replaced the part and the fridge was back to normal cooling. In total, we were without a working fridge for three weeks! We purchased a small fridge during that time to put close the kitchen so that we didn't have to bring food up from the basement several times a day-- a tiring proposition. We're happy you took care of the problem, your original diagnosis and promptness between visits not so much! Addendum: Two weeks later, the freezer and fridge stopped cooling altogether! The repairman who installed the new compressor same to the house on July 27 and repaired a leak he had overlooked when installing the compressor. The freezer/fridge now works fine. Overall, this repair took over a month.