Xfinity Store by Comcast

Category: Internet service provider

Address: 4504B City Ave, Philadelphia, PA 19131, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–5PM

Monday: 9AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–7PM

Reviews

Donna Fletcher

Jul 19, 2022

The store is fine, Xfinity is horrible. After being a customer for more than 15 years, my husband died and I have to reduce my costs to WIFI only. BEFORE I received the new router, they shut off my WIFI. If I had another provider, I'd never have Xfinity. Horrible service.

Vernard Trent

Apr 13, 2022

The in store sales staff are great but don’t expect professional support after leaving the store. Also the computer assisted support is horrible. We came back to the store just to schedule a technician. Hopefully we will not get the same dilatory technician who seemingly didn’t want to put fourth any meaningful effort to address concerns.

Bernadette Rayford

Oct 21, 2021

It was my first time visiting this store. Great greetings, quick and professional customer service; nice clean store with hand sanitizers to use in store.

Tom Teson

Oct 21, 2021

I purchased a new phone through this store. The Xfinity agent activated it as a Bring-Your-Own-Device, which voided the warranty. Not worth the time and effort to purchase the device at this store, should've got it cheaper at another store.

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Questions & Answers

Can I get a new remote at the Xfinity Store?

Denise Linton | Jul 6, 2021
Ernest McCray | Jul 7, 2021

How can I get somebody to come here and help me fix my my service back up I forgot my Xfinity ID and everything so I don't know if I got to reset it cuz I just got to do router

Can I bring my modem in for a newer one?

Deborah Jackson | Nov 3, 2020
Steven Jones | Nov 4, 2020

Yes just bring your old one and the cables power code .replacement remote also available with the old one for exchange no fee

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Can I get a router? Do I need to bring in the modem? I want WiFi all over the house and I’m currently using a very old computer box which causes my WiFi to go on and off.

jonel edmonds | Oct 4, 2021
Danielle Garrett | Oct 5, 2021

Jonel Edmonds, yes you can get a router there and yes you do need to bring in the modem. You might also want to check out everybodyon.com for Xfinity Essentials.

If I return the internet modem, what else I want to enclose with modem?

Athi A | May 7, 2021
Dorothy Copeland | May 8, 2021

Sorry not sure what you mean. Sometimes we have to read over before we send. I do it myself. Peace.

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Can I get a new remote there?

Rosanne Lion | Feb 6, 2021
Legendary Reek | Feb 7, 2021

Yes

I have closed/disconnected an account that was my fathers from out of state. When I cleaned out his senior living facility apt I was given the equipment to return. Can I return it to my local Xfinity store (my name is on account also)?

Catherine Pelletier | Feb 6, 2021
Monte Gibson | Feb 7, 2021

Yes

Can you drop old equipment off at this location????

Jibreel Williams | Nov 3, 2020
Steven Jones | Nov 4, 2020

Yes they give you a receipt

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What is the Comcast number for a human

T.I.N.C ENT Uncut | Nov 3, 2020
Demetrius Green | Nov 4, 2020

It is ok

Does Xfinity have service in the 19119 area?

Juanita Outlaw-Bedford | Nov 3, 2020
jack aucoin | Nov 4, 2020

Wyndmoor area of philly ? Sure !

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