Ising's Culligan Water

MINGYI YANG

They charged me 400 dollars for just changing a part - to be clear, we just installed the whole system for ~1 month and the control button of the filtration system is broken. The technician first said we need to re-install the whole system and they will charge me a few thousand of dollars. I was super angry about that. Later they said it just needs to change a part - which took ~400 dollars. I highly suspect they just want to charge me more at the beginning. My time is valuable so I didn’t put too much time on that issue that day so I just paid them and changed the part. But I did tell them I’m super unsatisfied about this. They said they will let their manager (Jay) know about my situation and call back to me to address this, but I didn’t hear back from them since then (3 days). The customers are not protected, the quality is bad. Please don’t use their service! And Jay, do you mind calling me to address your customer’s unsatisfactory when you have time? Google: why can’t I give a zero star? Zero star should be the correct rating for this company!

James Koenig

I had an excellent experience with Ising's Culligan. The sales rep (Ken) was very knowledge and worked with me to get a competitive price. Also, the installer (Colby) overcame all the install issues eg. water line connections re-vamping, install of the extra-long drain line and connection to the main house clean-out pipe, etc. He also was very receptive to my ideas regarding the install. Overall a fantastic experience, plus .... the water really feels soft!

Annelise Judd

I've found Ising's Culligan staff to be courteous and responsive when I had questions or a problem to be resolved. We subscribe to monthly water conditioning tank delivery, with a set schedule; Ising's sticks with this schedule. Also, Leslie, their sales rep out in the field, is friendly and well-informed regarding water hardness issues. Ising's has a wonderful customer service team--thank you!

Chris J. Siebel

Terrible company. I called to have our softener serviced, and they said it would be two weeks. They said that they only have two technicians and both had been out on vacation. I explained that my unit was running and did not sound good (after referring to the manual before I called). I find it interesting that they can have someone (sales to your house) immediately, but once you are a customer, don't expect good service from there! Manager made it seem like it was my problem and was extremely rude. After being in personnel and customer service most of my life, I recommend going with a company that offers service once you have purchased a unit. Do your homework, and make sure you find out about their service once you purchase!