U-Haul Neighborhood Dealer

Jerry Smith

After they messed up my reservation, had me go from Irving to Coppell and then to Dallas to finally get my truck, the young lady in the Dallas was extremely friendly and professional. She definitely made a very bad situation, bearable. The entire experience was really poor and I did not like it, she would have rated I loved it, so they are half way. I hated how they screwed up, yet I paid for it. Extra mileage, more gas than when I got it, and thus was all autonomous. They have you drop the vehicle and said they'd send you the receipt and then add things on when you have nothing to say about it, or contest it. Really poor business...

Nicholas Preston

The passport requirement was not communicated over the phone and even though I provided drivers AND Social, I was declined. I've never heard of a reputable business not giving the proper requirements when making a deal, so I want to warn anyone away from making this kind of agreement where one shows up in good faith and is declined for stupid reasons. Looking at the other comments, there's apparently GPS tracking, too, so I don't understand why the passport is needed. Perhaps I'm being vetted in some way? I'd like an honest answer.

obed cardona

5 star service. They were awesome, helping me out in a pinch. The truck though.. needs better engine.

Dennis O'Neal

Needed a van to move some furniture around town. The van was new and clean and the service was speedy. No surprises. 5 stars! Will use again soon!