County of Riverside Department of Public Social Services

GLORIA “Coyoya” ARMENDARIZ

Takes forever to help you, only one window open with a long long line.

Louis Alderman

I have treatment resistant HBP, waiting a half hour in the outside line while the inside has empty seats and air conditioning. They have no 'take a number and sit' system in place. Record heat wave this week. Poor Management. I was told I would get a phone call at 10 but nothing................quadruple checking my phone to make sure it's working properly for almost another hour now....

Charles Sachs

Web site is not good. Call and does not connect with any number. Not in English with any # hit either. No other number to call. Worthless. Have been cut off and no reason. Calls have not been returned. No funds for food. July 7, called again. Still no calls back. Out of food. Willing to drive down, and today expected to be 120! How about some help? or reply. Handicapped and low income so is $10-15 gas in my old car. STILL NO CALL BACKS AND IS THE 13th. can I get another worker? July 14 8AM, Again tried to call. Recording does not work. Then hangs up. Obvious web site staff inept. Also should get full amount, like in the past and now, given very little. Totally disgusted and had to do two trips in one day, a long drive from north Palm Springs plus gas costs. The worst experience. With no income for food, only allowed $10 a month. Normal is $173. Called and left messages. No calls back. Have to drive there again and get in line. The worst! July 20th. Still no call and zero food. Asked New worker possible? July 25th. No call back. No food. Messages left. Called again, July 25th 4 PM and left another message. Sept 2 2017 AT LAST corrected to the full amount. Much appreciated. But, in their defense, they have a large number to deal with and always a few there waiting. Not an easy job, but progress and GREATLY appreciated. Many thanks. When was only $10 a month, lost 15 pounds, had nothing to eat. The new diet. NOV 24, Call and get recording. Wait and it disconnects. Happens all the time. Inept system. Worker does not return calls EVER! I leave recordings too with all details. Cut my coverage totally wrong, since almost no income. Three months no food, lost 30 pounds. Would not credit back which she could, almost $450! May 22 could not call the # on the card to confirm balance and calling the site number doses not work, recording worthless and no "live person" which used to get in the past. When driving to the office also difficult to get help correcting errors. In north Palm Springs with my older car and not good MPG is almost $11+ in gas to drive there plus time. Staff there usually only have a few waiting so are fairly quick.

One Time

call their number and its a 10 second loop with no voicemail and no one ever picks up. even called my worker (Leslie Lopez) direct 4 days in a row always to voicemail. she never calls back. no response.Have been told benefits are active a week ago and they are still not there. it's Wednesday now so no reason she couldn't have done her job yet. there is no way to get a hold of them unless they want to call you. public service? doesn't look like it.