The Hot Tub Store

Marina Vlnar

The staff was so helpyful and knowledgeable. The whole process was easy, and we were able to make the purchase with confidence. Delivery was quick and service was exceptional. I would recommend them to anyone interested in a hot tub. Mercedes was our salesperson and got us a great deal. Our training appointment was actually very informative and fun. Our delivery person, Sebastian was so kind and even video chatted with me when I had to leave briefly. Overall a wonderful experience.

Gil Hernandez

Idalia and Mercedes were very helpful and patient with our many questions that we had in order to finally purchase our ideal hot tub. Thanks again for the wonderful service and friendly smiles!

Feelin Juiced

My husband and I went to purchase a hot tub here at The Hot Tub Store in Vacaville .Mercedes was amazing and so was her daughter they did a great job great. We ordered our hot tub and we were told that it would take a couple months to receive it. We get a phone call within three weeks stating we will receive our hot tub sooner than we thought we literally ordered our hot tub in mid April and received it first week of May super speedy delivery orientation class went great . Definitely something you want to receive when you’re spending money on a spa that’s pretty much is the same cost of a vehicle. Wonderful customer service I would definitely refer friends and family here to purchase their next hot tub. The delivery service team they go through in Santa Rosa came on time actually called me and asked if they would like for me to have them come a little earlier which is wonderful because I have a busy schedule at the hospital. His name was Julio who delivered my hot tub I believe it was Santanas spa delivery in Santa Rosa that delivered it and they had wonderful service very fast and efficient. They were able to make it through to my backyard. They had to take my gate off which I was very thankful for because I did not want to have to go rent a crane . Got everything through with the Dolly two guys lifting over 1000 pounds. Very grateful that they managed to get it in my backyard since we have a new 2021 built home the backyards are a little smaller than the older homes. They got it in like a glove under our gazebo . Can’t wait for us to be able to enjoy our spa after our electrician installs the wiring. ;)

Shirley Concolino

The Hot Tub Store has been our spa go-to place for 30 years. They always provide the best customer service and are so willing to help. Highly recommend them. We’ve used both Vacaville and West Sacramento and they both perform equally. Outstanding!!