U.S. Bank Branch

Angie Plett

I have gone thru the drive-thru and into the building and each and every time I am greeted in a warm fashion. I have never experienced any rudeness. They are always helpful and kind.

Dave Jones

Wow, incompetent staff and mgmt (Cheryl). I tried to setup a trust account for a disabled relative. I was told I was going to meet with her. Instead, they give it to the most junior banker there, advised by 3 other bankers with contradictory directions. At one point, they tried to assign the trust to my SS# instead of the trust EIN, to get around their software (without telling me). That's bank fraud!. Co-mingling trust funds with personal funds is illegal!!!

Rochelle Jeiel

Tellers were friendly and helpful. This was my first time at this branch.

Kate Kennedy

I have had an an account with US Bank for years but rarely have needed to go to the branch. My experience with this branch is not pleasant. I went in a couple of weeks ago to open a business banking account. I was told I needed an appointment and that someone would contact me. Ok, no problem. I understand that things are changed due to Covid. However, no one ever bothered calling. I call the branch twice more to schedule an appointment simply to open a business checking account. Still, no banker returns my call! I am closing down my personal accounts with this bank. Don’t want my business? Cannot be bothered? That’s fine. I will take my business elsewhere.We’re so sorry we’ve let you down in providing exceptional service, Kate. It’s never our goal to leave you feeling this way. We wouldn't want to lose you without a chance to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 9784. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa