U.S. Bank ATM - Garden of The Gods

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Hey! Do you enjoy having your money readily available? Do you value good customer service? If so, steer clear of this bank! I recently opened an account with them and deposited a payroll check only to find out the funds are being held up for nine days! Completely unacceptable for me as I have a car payment due this week!! So as any person would, I went into the branch to discuss this with them. I was rudely told the check was on hold and to call customer service to find out why. I called and after 10 minutes I got someone on to address my concerns. He transferred me to the fraud department. From there I was told that there is a 30 day grace period in which all checks are to be put on hold and that I signed an agreement stating this. Now this comes back to the original banker I opened the account with. In his utter lack of understanding of his product he stated there would be a 24 hour hold on checks-that I can deal with. Back to the conversation with the fraud department, as the representative continues to gas-light my situation again stating that I signed the document I asked to speak to someone higher up. She went in a round about automatic loop saying the issue was basically my fault and that she was the end of the line. This has been the absolute worst experience I have ever had with any bank, I would not recommend banking here. Especially the Garden of the Gods location. I will now be late on my car payment, thus affecting my credit thanks for that US bank!! TLDR: Instead of being punished for being a new customer, go to a bank that values the importance of their customers having funds available to afford their basic necessities. Update: calling the line to discuss this with a manager and he has been in a meeting for the last three hours. 🤣 What a joke of an organization, can’t even handle customer escalations properly. I’ll be posting this to every review site I possible can until I get this resolved.

Jarred Helt

Quoted me 3.1% interest, but when I signed everything. I noticed a few months later it was half a percentage higher than what they told me it was going to be. They conned me out of a few grand so pay very close attention when doing buisness with a bank. They mascarade around as a friendly neighborhood buisnesses, but in reality they have powers normal buisnesses wouldn't dream of. They lend out money that they don't have and charge people interest on it. It is nothing less than modern serfdom

Elizabeth Reynolds

the Loan Officer Mitchell is an outstanding human being. Not only is he great at his job, he is also very personable and kind-hearted. Everyone else at the branch, although struggling for help, seem to keep smiles on their faces and sometimes that is worth more than getting through a quick line. I would bank here.

chad smith

So I write this review because I am appalled as a United States citizen born in the United States on United States soil. That a bank that would call themselves u.s. Bank is an atrocity I go in there to open a new checking account this is a day before Christmas Eve. There was no one in the bank but me it took over 30 minutes before I even was tended to. They sat there in wasted my time to tell me that is unless you make over $1,000 a month you can't have direct deposit next they tell me that for a basic checking account that I have to hold a minimum $1,500 balance or I will get a service charge and had all these other rules and fees that they want to charge me. So my question is to US Bank where do the poor people Bank because obviously you are very discriminant on the lower class I will back this up anyway this has to go I am tired of financial institutions discriminating against the lower class but you can do it legally and get away with it. I have banked at some of the finest institutions United States has to offer and have never been told about a $1,500 minimum balance I went to a credit union right after that extremely horrible experience opened up a free checking add a credit union$5 minimum balance it also came with overdraft protection and to make things so so nice it came with a free emergency$300 loan from the credit union if you need it on a zero balance. The name of this Credit Union is Ent. In closing I am so upset with the way this money-hungry world has gone and I hope everybody reads this and takes their money to a credit union any credit union but US Bank you guys suck the big donkey.